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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2839 reviews 67%
4 star 688 reviews 16%
3 star 105 reviews 2%
2 star 332 reviews 8%
1 star 285 reviews 7%
Review Us
Hassan S.
5 out of 5
1/1/2025
Great service ,polite caring
Jacob A.
5 out of 5
1/1/2025
Excellent service snd great customer care and support. Manny is the best!!!
Herika A.
2 out of 5
1/1/2025
Ashely Angel did her best and went out and about. It was the team who had to do the oil change etc. they didn’t do it correct and my truck came out with defects from the guys doing the oil change. No tire rotation plus now I don’t have back truck running lights.
Pilar M.
4 out of 5
1/1/2025
I was content with the service but the wait time was too much 2 hours for a oil change
Luis J.
5 out of 5
1/1/2025
She is excellent adviser.
Lorenzo A.
5 out of 5
1/1/2025
Great service Ashlee was very professional and courteous, thank you for servicing our vehicles !
Nicole S.
1 out of 5
1/1/2025
Wait was too long considering I had an appointment. The system with the text messages was not explained so I waited an additional hour because I didn’t know I was supposed to respond to additional services. Overall very unorganized, but thankful y’all washed my vehicle
Raul G.
5 out of 5
1/1/2025
Thanks again
David D.
5 out of 5
1/1/2025
Service was great.
Paul H.
5 out of 5
12/31/2024
Adrián was very helpful, cordial and informative regarding the care of my vehicle. Completely satisfied with my experience.
Mary C.
5 out of 5
12/31/2024
Very nice people
Robert V.
5 out of 5
12/31/2024
Evelina a was very professional and very nice to work with.
Saul G.
2 out of 5
12/31/2024
Waited over 5 hours to get my car back. The service that was done was not complicated for them to have taken such a long time. Janeth Herrera was very courteous and if it wasn’t for her I could’ve said a couple of truths right there. If you don’t have the staff to give a prompt and good service why in the world are you accepting so many appointments in one day??????? I’m very disappointed. The service that was done in my car was to change the oil. Janeth Herrera told me that the filter vase was broken. Toyota is the only company that has laid hands in my car since we bought it. We ended paying 125.00 for that piece that we didn’t break. Thank you to Janeth Herrera she was very professional helping me with the waiting it’s not her fault! Thank you but I’m already thinking about taking my car for the service somewhere else.
Juan D.
1 out of 5
12/31/2024
They didn't have the parts for my car In stock so I just wasted my time ans I have to wait to service my vehicle
Martha M.
5 out of 5
12/31/2024
Very good thanks
David A.
5 out of 5
12/31/2024
Just I believe he is a great person and honest. Well, that is always my hope. He was always respectful and patient with me. Good Job! Keep it up and honestly too. God Bless You guys!
Luis M.
4 out of 5
12/30/2024
Great servicewith what was able to be done and would bring back if guaranteed a full diagnostic disregarding the condition of vehicle but nothing that the employee could’ve done differently and i really appreciate that from her part.
Theresa L.
4 out of 5
12/30/2024
Thank you Gabriel fir having sequoia done fast. I have a question about the recall of bumper/ pulling gear. When will this be taken care of.
Jesus V.
5 out of 5
12/30/2024
Thanks
Adela M.
2 out of 5
12/29/2024
I had to wait about 25 minutes parked outside in the drop off area, and asked several men to send someone my way to check in my car. I had to call the service dept from my car and asked for someone to come out and meet me. I usually work with Fernando and he is great, but he was not at work on Friday. Abigail came outside to meet me and checked in my car. It was a great working with her, professional and direct, gave me specifics and kept me informed. She facilitated a ride home for me, since I had to leave the car overnight to check on the car noises when starting the engine first thing. Thank you! Adela M

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