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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2761 reviews 67%
4 star 674 reviews 16%
3 star 103 reviews 2%
2 star 314 reviews 8%
1 star 271 reviews 7%
Review Us
Daniel P.
1 out of 5
4/6/2026
Toyota brand management needed to be contacted to further assist with the issue.
Rebeca M.
5 out of 5
4/6/2026
Excellent
Joseph B.
5 out of 5
4/5/2026
Thank you
Monica H.
5 out of 5
4/5/2026
Excelente servicio!
Jade B.
2 out of 5
4/5/2026
I was there waiting on my car to be serviced for a total of three hours. Within this time frame, the representative assigned to me never took the time to introduce himself. Once my car was done being serviced, I followed the service technician into his office where I found him casually speaking with another employee. Catching him off guard, he had no idea who I was and mentioned he hadn’t helped me. Which is correct, when I arrived two people said they would go get him to come out while I waited in my vehicle. He never came out to help me. I was thankful another gentlemen was kind enough to help me get checked in for my three hour wait and yes I had a scheduled appointment. I do not wish to be contacted by Alexandro Tizcareno. Toyota management can feel free to reach out if they like. I am highly disappointed with the lack of professionalism and poor customer service I received 4/3/2026.
Graciela Ochoa.
5 out of 5
4/4/2026
Muy satisfecha. Gracias
Luis S.
5 out of 5
4/4/2026
Mike Torres is always ready to my questions and assure me on the process.
Artemio G.
2 out of 5
4/4/2026
Problem not resolved wil search for another source for help!
Georgina I.
4 out of 5
4/4/2026
Art and Manny along with the rest of the team went above and beyond to provide me with exceptional customer service. They understood my situation and they made sure to find solutions to my problems. I genuinely felt they cared. I absolutely recommend purchasing and servicing your vehicle with the team at Fox Toyota. Again, I can't thank you guys enough.
Ofelia P.
4 out of 5
4/4/2026
Thank you for taking my car without a scheduled appointment, and thank you for checking on the noise from the passenger door
Sofia T.
5 out of 5
4/4/2026
.
Elisa H.
1 out of 5
4/4/2026
We called before going, and I was told that as long as I was there before 3, they could do the required maintenance on my vehicle. Then when we got there one of the workers came outside and said it would take about 1 hour 1/2 to 2 hours. Still we waited, he wrote my name wrong so he struggled to find my car. 2 hours had passed and still no update, struggled to find my car in the system, then he told us it would take an additional 2 hours. So in total it would be 4 hours yet he had told us 2 hours earlier. We decided to leave, terrible experience would not recommend!
Edna A.
5 out of 5
4/4/2026
Jacob A. was very attentive, courteous and communicated with me throughout. I will ask for him when I return to service my vehicle.
Roberto J.
5 out of 5
4/3/2026
Super service, on schedule,Jacob Armendariz very knowledgeable and courteous...thank you.
Ellen S.
4 out of 5
4/3/2026
Quick and simple. No confusion as to what needed to be ????
Jasmin C.
2 out of 5
4/3/2026
The advisor was very nice to help me overall, after been waiting for more then 20 minutes outside for my other advisor to come outside and help me. He was fast, my car was ready pretty quickly. They had found a nail in one of the tires and was supposed to call me the next day and he didn’t. I called on Saturday and had to talk to three different people because they couldn’t find my order, or service. I aksi asked Jose if he could change my advisor cause I didn’t want my other advisor and she still shows as my advisor. I didnt get my receipts for my oil change or the tire warranty.
Armida G.
5 out of 5
4/3/2026
Avelina was helpful, courteous & professional. Thank you so much!
Rosa A.
5 out of 5
4/3/2026
Very satisfied with the service & with Michael Torres
HILDA M.
5 out of 5
4/3/2026
Very helpful. Answered all my questions car wash ready when promised. Very satisfied with everyone
Manuel G.
4 out of 5
4/3/2026
100% satisfecho

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