Fox Toyota of El Paso Auto Repair Service

Great job. Explained everything that was done and showed me the recommended services.

Always so courteous and attentive

Lots of lack of communication however when there was a communication, lots of miscommunication. Awful customer service. Not fulfilling their complete service time. Weren’t taking us seriously until reaching out to customer relations.

Great job Fernando Martinez. You are a great asset to the Company. Thank you.

Great service

I appreciate Mr Gurrola the service was done on a blink of an eye, thank you!

Great service by Jose Gurrola, very professional and knowledgeable.

Me dijeron 1er de un costo por unos servicios extra de 300 y algo y terminé pagando un poco más de 500

Buena atencion, gracias!

Ashley is very thorough and courteous. I have worked with her before, and am grateful for her excellent and consistent service.

Ashley was helpful and professional with her services.

Art Galarza and Manny Hernandez very very helpful and professional. They are very caring staff. Thank you. 5 stars ⭐️ for each!!!

Saúl service was excellent

Jose was very professional. And my experience this visit was better than the last experience. Kudos to him and his team.

Saul was very polite and explained everything. It was an easy morning.

Hector was very friendly and helpful from the time I arrived to the time I left. Great Customer Service.

Muy bien servicicio y muy atenta con sus clientes

Wrost experience I've had so far. Took my car in early yesterday for service only to find out eight (8) hours later that parts needed to be ordered and nothing was done to my car. Thinking of the safety and mine, due to weather conditions I asked to be collected the following day early as 7:00-7:30 morning as I had to not miss another day of work. Called at 7:30 to find out my representative was out for the day. Shuttle showed up without a call or text and had to get dressed at quickly as I could. Arrived at the dealership and waited 30 mins to fund out my car won't start. Never had a problem before like such. Asked if be walked to the car and start it myself. Find out my window was rolled down all night and the inside was covered in sand due to the sand storm we got the night before. My heart fell to the floor in disappointment and much sadness to know my 2003 Toyota corolla didn't matter to you guys. For me it's the best little old cars I've owned. Since my last one was a Hyundai Genesis. I've thought of purchasing a new Corolla or better yet, a Lexus. Seeing how i got treated, my mind quickly changed back to another Genesis. Spoke to the Manager and he did right by washing the interior and appreciate that very much. I don't think I will be buying another Toyota any time soon. Thank you in any case.

I was told they were fixing my moonroof molding and it wasn’t fixed. Called service manager and left a message. She still hasn’t called me back. This has been an issue since January. I was told that the molding needed to be ordered but yet when I came in this week randomly for a tire rotation, they said they could fix it, but the fix wasn’t listed on the itemized list of what was done to the car.

I was very impressed with Ashley’s attentive service and helpful assistance. She made the entire experience very pleasant and enjoyable. She made it a joy to come and bring our vehicle to the service department. She is truly amazing. Thank you.