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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2817 reviews 67%
4 star 683 reviews 16%
3 star 105 reviews 2%
2 star 328 reviews 8%
1 star 279 reviews 7%
Review Us
Diana E.
5 out of 5
4/18/2025
Muy amable y respetoso
Humberto G.
5 out of 5
4/18/2025
Janett HERERRA was very helpful
Carmen N.
2 out of 5
4/18/2025
I took my vehicle in for the very first service and I don’t believe that a full service was completed because the alert for my windshield wiper fluid remains on, but the technician checked off that it was OK so now I have to believe that the inspection was actually not done at all. I reside in another state and having to go back a second time and wait another hour and a half unnecessarily is very inconvenient.
Jesus A.
5 out of 5
4/18/2025
He was very professional and kind!!
Jesse M.
5 out of 5
4/18/2025
Mike always takes care of us. Give that guy a raise!
Sarah L.
5 out of 5
4/18/2025
Saul was an incredible service advisor. Great communication, friendly, and quick service. Highly recommend all TOYOTA customer.
Jose A.
3 out of 5
4/18/2025
Only thing is, that every time you guys wash the car it comes out with all sort of soap spots and dirt, maybe the wash should be optional. I forgot to said no to that
Juan M.
5 out of 5
4/17/2025
Super professional and I appreciate that he offered to send the shuttle to pick me up. Thanks !!!
Femi I.
5 out of 5
4/17/2025
She is the best,very attentive and attends to everything quickly
Christian A.
4 out of 5
4/17/2025
Just a quick question. This is the second time that they inflate my tires to 36 psi and when i start driving they go up to 39 psi. The panel on my door says the maximum should be 32 psi, is there a specific reason why they inflate them so much? Thank you
Joy L.
4 out of 5
4/17/2025
I was completely satisfied with my service today. Manuel kept up with what was going on with my vehicle and I was out the door in a timely manner.
Anthony M.
3 out of 5
4/17/2025
Very friendly and caring
Bonnie Q.
4 out of 5
4/17/2025
Thank you Hector for professional services and support, Im waiting for you call to fix my Toyota Sienna to the parts that you requested.
Enrique G.
5 out of 5
4/17/2025
Great service. Manny was great. Love waiting area.
Maria E.
5 out of 5
4/17/2025
Gabriel is very knowledgeable and professional…
Salvador S.
3 out of 5
4/17/2025
I will wait for survey
Ricardo A.
5 out of 5
4/17/2025
The most excellent service. You have the best team in all El Paso. Greatly impressed.
Jesus M.
5 out of 5
4/16/2025
First and foremost I love my 4 Runner! This is my 4th! I always appreciate those who take care of the things that I take care of myself. I want to say Saul Ochoa was top notch! His feedback and just straight forward genuine personality made my experience great and worry free. Shout out to him especially and your team! Jesus M
Henry F.
4 out of 5
4/16/2025
Hector is my 4th advisor since I started going to Fox in 2010. The best to date was Tonya Lozano. The former Service Director, Paul Dillon, was fabulous as he always put the customer first. I was only in for a routine service, but Hector was courteous, professional, and got me up to speed with my Highlanders records. I prefer personal interactions with my advisor as opposed to online messaging notices, either approving or disapproving a part or cost. I need more info about a situation than a text message. In the past I have called asking to speak to my advisor but rarely, if ever, were they available to take my call. Usually had to leave a voice mail to return the call which sometimes happened, sometimes not. Mostly not. Moving forward, I am in hopes Hector Pasillas will be a stellar advisor who takes a vested interest in my patronage at Fox. I have spent a lot of money there over the years and have had a positive experience overall. I will say, the turnover in Managers and advisors does not help.
Mario C.
5 out of 5
4/16/2025
Hector P is very responsive to my requests. Good job.

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