Very smooth service transaction. I see you when my oil needs to be changed.
Art is professional, friendly, informative—couldn’t ask for more.
Arturo is always friendly and helpful with any questions I may have during my visit.
Art was the best thanks for making the process so easy
Ashley, and all the Lexus team, provided great service.
Missed my vacation. Parts were not available as I was told. My family was very disappointed.
Thank you Art for your efficiency and knowledge.
I never meet my representative and wait to long for just oil change and I'm coming over more than 15 years and I see service get worse i I hope you care because I love my ????
Ashlee es una persona muy profesional y hacen un excelente trabajo
No explanation for the $30 increase for an oil change.
Arturo consistently demonstrates professionalism and a strong commitment to prioritizing customers’ concerns regarding their vehicles. He goes above and beyond to deliver customer care excellence, ensuring that each customer feels valued and supported throughout their experience.
I was scheduled for a simple oil change appointment this morning at 10:30 am. My car was not registered as “checked in” and taken back until 11:45. During my wait I was not approached by any advisors or associates to update me on the prolonged wait time. During the 2.5 hours of my stay the store fire alarm was ringing the entire duration. I spoke with three associates before getting any kind of clarification on the prolonged wait time. I left without getting my basic oil change. As a former Lexus employee and daughter of a Lexus Service Director, I am unfortunately profoundly dissatisfied with the lack of timely service and poor communication from all parties.
The team handled the oil change quickly! Good job!
Arturo is awesome! I thoroughly enjoy working with him. He is a valuable asset to your team !!
Five Star Service Thank You
I am sorry I think you are mistaken. My vehicle is at home, and you havent done any service. When can I take it in for the recall and other service?
Very satisfied with the service
Thanks for your svc today.
My advisor was supposed to be Art, I never spoke to him. The young man that I dealt with was very nice but continued to talk over me as if he knew what I was going to say. I’m not sure if that’s why 2 things that I wanted to get looked at didn’t happen.
I asked that my wiper blades be changed out regardless if needed or not he said that was ok and I am having issues with sunroof.
I am aware that Saturdays are not for issues like the sunroof I just wanted someone to listen to the noise and tell me if it’s normal or book an appt for during the week.
When my car was done I waited over 30min to get my car back and when I sat in my red interior car I had a huge black greasy hand print on the door handle that is still not all the way off. It’s grease!
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