Thank you Ashlee, for taking the time answering all my concerns. I appreciate your time and patience.
Thank you
Very considerate and friendly
I had a appointment at 7:15 for oil change I never received a call or text let me know the car was ready until I call to check on it at 4:30pm after I call and they couldn’t get ahold of the service guy only after that I received a text tell me the car was ready after all day there. That what I’m unhappy with.
This was not a service advisor issue but a fox lexus issue
Excellent service provided by Lexus representative
We always have a great experience and Ashley is terrific !! Everyone there is very nice and helpful :)
We were treated professionally and got the job done quickly
She’s amazing. I honestly prefer only going when she is there because I know what I need to get done will get done and she is always on it. Great work ethic!
Art is an excellent service adviser. I was sad when Ivan left, but so very happy with Art! He explained the future possible issues with my vehicle so I can plan for the future.
My vehicle was dropped off on Saturday May 24, 2026. The tire required replacement which was not in stock. I agreed to have my vehicle stay until Monday. I called the service department later Saturday requesting to complete the 40k mileage maintenance. The person who answered advised that they would notify the service department. I followed up Monday morning and was told the maintenance request was not communicated, however Arturo assured me it would be worked on. He later called that the brakes needed to be replaced, I agreed and due to the memorial day holiday, service department closed early. Arturo provided a loaner but I declined. My vehicle was ready for pick up on Tuesday may 26th at 4:30. Arturo did his best, but the lack of inventory and failure to provide my message on Saturday, resulted in further delays.
Ashlee was wonderful to work with! She walked me through te very step of the way and I knew my car would be OK in her care. I got my car faster than expected and I couldn’t be happier with the results!
Arturo was very professional and accommodating!
Ashlee is great. Attentive and focused.
Service advisor was great!
your price for the service we got was extremely high!
I scheduled my service appointment at 8:30am, arrived promptly at 8:10am and I let them know that I was waiting for my vehicle. It took them 3 1/2 hours to complete the service. I had to ask a team member to please check on my vehicle status and after few minutes they call me that my vehicle was ready.
Arturo has always done an exceptional job. He is professional, kindhearted, and a pleasure to work with. You are blessed to have him as an employee!
Not really doing the service well, and take very long with car
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