Rene was very professional, kind and attentive. Thank you!
Rene is very professional and always kept me informed. Thank you!
Was in and out of there within an hour and a half. Nice friendly, Service.
It’s the first time I’ve had issues with Organization.
Arturo, He is the best professional employee in Lexus because He is kind to his customers and take care of all customers request, so He can take care of it with confidence. Thank you for your support.
Eduardo was great, however, the overall Lexus experience has declined, especially in 2026. From being challenging to talking to an actual human in customer service, to oil change prices doubling in price while still getting the same service,customer service is not what it used to be. This is not the experience that customers expect from Lexus.
I have not heard from Rene Polanco in over a week regarding the part supposedly ordered for my car. I need an answer and action to address my vehicle. I need a call from anyone at Lexus. I have left numerous messages with out an answer from anyone. My number is ****-****-xxxx
Aaron was kind, welcoming and very helpful. I am so grateful for his kindness because I had to be a "walk in" for an issue that needed immediate attention. Regardless, he was so professional and answered all of my questions. Thank you!!!
Eduardo Hernandez is the quintessential service advisor. A professional parexcellence .
Arturo is the best, I’m very happy he’s my service adviser
We made an appointment for an oil change more than six weeks ahead of time. I got there a few minutes before my appointment at 12:15 PM on June 30. After many inquiries, especially to Ashley and another finally I got some specific and meaningful information. It came from Arturo and it was after 3 PM by that point. And they had not even started on it according to what I was told. So he arranged for a loaner and I had to go pick up my wife on the other side of town from her medical appointment which she was through by 1:15 PM. She had waited well over 2 1/2 hours by the time I picked her up. We hadn’t even had lunch. So by the time we ate our lunch, it was after 4 PM. We had the vehicle back about 5:15 PM. I was really disappointed in Ashley. Because when I had asked her probably sometime around 2:10 PM. She asked me who my advisor was. And I was assigned to her. She looked into it, but never followed up by contacting me or telling me what the situation was. That’s extremely bad for a manager. Arturo was extremely helpful and we value his integrity and concern and great efforts to assist us. Daniel G
Rene was professional & pleasant.
This review is for dealership management. Ashlee was polite, but the service department's scheduling and communication are broken. My vehicle was dropped off at 8:00 AM for an oil change and wasn't ready until 3:00 PM. I was never texted or called with an update; in fact, I had to call them and was left on hold for over 10 minutes just to find out what was happening. Being told they 'have no certified techs' is a poor excuse for holding a car for 7 hours for basic maintenance. Management needs to stop overbooking the schedule.
Arturo Gonzalez always provides excellent customer service.
My comments wouldn’t submit
I no longer own that car and continually get messages. I own a different Lexus now.
The service person Rene was great. Messaging system was on a delay. Shuttle service was very convenient Josue was very friendly great customer service. Only slight inconvenience is experienced is my state inspection was done on this service, and I was not given my state inspection report. I mentioned it and was told I would have to come tomorrow to receive my inspection report.
Arturo was great. But the serve technicians have become very careless and far less thorough in recent times. For my LS 500, they rearranged items and compartments and failed to return them to their positions. For RX 350, they forgot to wash the vehicle. They need to be a lot more attentive.
My experience with Lexus service center is beyond dissatisfying. I expected more from a reputable company
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