The service person Rene was great. Messaging system was on a delay. Shuttle service was very convenient Josue was very friendly great customer service. Only slight inconvenience is experienced is my state inspection was done on this service, and I was not given my state inspection report. I mentioned it and was told I would have to come tomorrow to receive my inspection report.
Arturo was great. But the serve technicians have become very careless and far less thorough in recent times. For my LS 500, they rearranged items and compartments and failed to return them to their positions. For RX 350, they forgot to wash the vehicle. They need to be a lot more attentive.
My experience with Lexus service center is beyond dissatisfying. I expected more from a reputable company
Rene was very attentive and took his time to explain everything in detail. Thank you!
To start I have been trying to get in contact with Arturo all day he was either busy or with a customer. I had dropped my car off at 8 in the morning for them no to notify me that my car would not be ready at all now I have to find a way to get to work in the morning. At least a courtesy call would’ve been great so that way I can plan for the following day. Then when I do call I am told “well there’s nothing we can do”. This is the most unprofessional environment I have ever experienced!!!
Kept me up to date throughout the entire process
Arturo is amazing in taking care of his customers needs, he sets the standard.
Ashlee was great on all level. She even got someine to take me back home and when my vehicle was done she had someone come get me. Ashlee got an A+from me.
an appointment time was given and it took 3 hrs for oil change. I understand if you drop off the vehicle but one shouldn't have to wait there that long for an oil change.
A tire rotation took nearly 3 hours, they lost my keys, and forgot to wash the vehicle.
Thank you Art, for always taking care of me! I appreciate all your help!
Erica R
This was a great experience.
Arturo is phenomenal. Because of people like him I have convinced majority of my friends to buy a Lexus and/or Toyota. Please treasure him. He is a jewel. My second vehicle will be, Lord willing, a Lexus sedan or Toyota sedan and it will be an honor for me to purchase from El Paso dealership because of the service I always receive from Arturo.
Always happy to be helped by Lexus Team
Specially Arturo, because he takes care of us clients and take time to explain the process from the beginning until we get back our vehicle ready to go ⭐️⭐️⭐️⭐️⭐️
Pending to speak with technician to see if he replaced two gaskets the intake and the throttle body, after 150000 miles should of been replaced. Will clarify tomorrow with his service i am very happy.
Ashlee, as always presents exemplary service. She makes service at Lexus joyful.
No LOANER!! Waiting in the service area. Sure doesn’t feel like I have a luxury vehicle. Lexus is known for its customer service and this NEW management team is making me rethink about buying a Lexus. I CHOSE Lexus because of the great customer service. Take it away and I may as well consider Audi, BMW, Mercedes or Toyota.
Great fast service and you kept me informed with the end time.
Great service provided by Rene. Thank you,
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