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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1011 reviews 69%
4 star 269 reviews 18%
3 star 42 reviews 3%
2 star 84 reviews 6%
1 star 69 reviews 5%
Review Us
Fabian M.
4 out of 5
4/12/2026
Really appreciate Arturo for working with me and understanding my situation with my vehicle, cause of his passion and drive I was able to have my car back in the road and I really appreciate all that he did, I sincerely appreciate Fox Lexus for helping me out and organizing my vehicle to get repaired.
Maria A.
5 out of 5
4/12/2026
Arturo was very helpful.
Maria F.
1 out of 5
4/12/2026
Communication about the status of my vehicle was challenging. My vehicle was turned in to me with a missing Lexus emblem on the engine. The large plastic cover to the engine was not secured at all. I reported this and have not heard back.
Somdev C.
5 out of 5
4/11/2026
Ashlee was so helpful and professional from the get go! She made me feel a valued customer the moment I stepped in to the dealership! Thank you!
Maria D.
5 out of 5
4/11/2026
Outstanding support!!
Sharon S.
2 out of 5
4/11/2026
I left my phone number with service but they kept calling my wife’s phone.
Benjamin P.
4 out of 5
4/11/2026
As always Ashlee is on point with my services.
Norma M.
5 out of 5
4/10/2026
Arturo was amazing great customer service and very informative.
Editha C.
5 out of 5
4/9/2026
Good job. I appreciate your service Mr Gonzalez and the maintenance tean
Ellen C.
4 out of 5
4/9/2026
Very smooth service transaction. I see you when my oil needs to be changed.
Teresa F.
5 out of 5
4/7/2026
Art is professional, friendly, informative—couldn’t ask for more.
Pamela M.
5 out of 5
4/7/2026
Arturo is always friendly and helpful with any questions I may have during my visit.
Angelica C.
5 out of 5
4/5/2026
Art was the best thanks for making the process so easy
Tony R.
5 out of 5
4/4/2026
Ashley, and all the Lexus team, provided great service.
City Fence.
2 out of 5
4/4/2026
Missed my vacation. Parts were not available as I was told. My family was very disappointed.
Roberto G.
5 out of 5
4/3/2026
Thank you Art for your efficiency and knowledge.
Shahla M.
2 out of 5
4/1/2026
I never meet my representative and wait to long for just oil change and I'm coming over more than 15 years and I see service get worse i I hope you care because I love my ????
Elisa A.
5 out of 5
4/1/2026
Ashlee es una persona muy profesional y hacen un excelente trabajo
Stephanie F.
1 out of 5
4/1/2026
No explanation for the $30 increase for an oil change.
Bobbi R.
5 out of 5
4/1/2026
Arturo consistently demonstrates professionalism and a strong commitment to prioritizing customers’ concerns regarding their vehicles. He goes above and beyond to deliver customer care excellence, ensuring that each customer feels valued and supported throughout their experience.

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