The courtesy wash wasn’t done when I arrived. I did not get a call that my vehicle was ready. I had to call at 4:05 pm to check and get an update.
Service was not completed. Need to take car back on Wednesday. Hatch button that closes and locks is still not operational
I had to call about 4 times and go 3 times to the dealership because nobody could tell me what to do or who to speak with for a simple tire change. There is a man called Arturo who we used to speak with for our services but he never answered our text messages this time, so I went to the dealership and they told me to call to custoner service, but when I called they told me to go to the dealership etc. It was a little frustrating. In the end Ashley helped me and was very kind and helpful.
Always extremely responsive and communicative! Greatly appreciate having such a great service advisor.
Unfortunately, this was yet another very disappointing experience with your service department. My husband waited over three hours for a simple oil change, and once again, Arturo completely forgot about us. After sitting there for hours with no updates, my husband eventually had to flag down another employee just to locate our vehicle and find out what was going on.
This is now my second terrible experience with this dealership. From issues with our keys to something as basic as an oil change, there always seems to be a problem. What should have been a routine service appointment turned into hours of wasted time, poor communication, and frustration.
The most disappointing part is the complete lack of customer service and accountability. No customer should have to chase down employees for updates or wonder whether their vehicle has been forgotten. Respecting customers' time should be a priority, and unfortunately, that has not been our experience.
At this point, I have very little confidence in this dealership's ability to provide even basic service. The dealership should be ashamed of how it operates and how customers are treated.
Rene did a great job. Very professional. Excellent help!
I am extremely pleased with my experience today at the dealership; you guys were excellent.
Rene was helpful in completing the service to reduce wait time. He answered all my questions.
I’d like a lug nut wrench that I didn’t receive when purchased along with a scissor jack and the remaining tools necessary to remove a flat ‘RFT’ tire.
I don’t think it fair that I have to purchase anything of the tire implements
When the manufacturer should provide.
Ashlee was helpful and responsive and made up for the lack of communication prior to getting the new brakes finally installed on my brand new car.
Art is very good but your service takes too long. 2 hours 45 mins for an oil change. I had to ask for my car to get washed because that wasn’t done. I went to the dealship so my computer could get updated but I’m not sure that was looked at. I can get oil change with synthetic oil for less than 100$ in 30 minutes. You need to do better being the ONLY Lexus dealership in El Paso.
I waited in the lobby The coffee machine is good.
Thank you Ashlee, for taking the time answering all my concerns. I appreciate your time and patience.
Thank you
Very considerate and friendly
I had a appointment at 7:15 for oil change I never received a call or text let me know the car was ready until I call to check on it at 4:30pm after I call and they couldn’t get ahold of the service guy only after that I received a text tell me the car was ready after all day there. That what I’m unhappy with.
This was not a service advisor issue but a fox lexus issue
Excellent service provided by Lexus representative
We always have a great experience and Ashley is terrific !! Everyone there is very nice and helpful :)
We were treated professionally and got the job done quickly
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