Technician Mike Guillen did a good job on the vehicle.
Great customer service from Arturo !!!
Had to wait a little. But the excellent service experience was worth the wait.
Friday 13, 2026 I drove my car out of Lexus and discovered on paperwork that I had been given a different oil. That day I tried contacting Ashlee several times on the phone to discuss this service and was not successful in reaching her. I left her several messages where she did make time to call me back or contact me. I had to wait till Monday to speak with another service representative. Since I own 2 Lexus vehicles I have never been treated like this. Lexus has always been professional and honest until sadly this changed on Friday 13, 2026. I hope this was an isolated incident because Lexus does not do business like this. This is not Lexus, thank you.
I took my Lexus GX 460 for them to check battery cause I had to jump start a few times and to do an oil change. When my vehicle was ready before I drove off I asked my service advisor if my battery was ok. She said they forgot to check it. They had told me that the whole service was going to take around 1 hour in a half. After 3 hours they had to take my car back inside to check battery. 5 minutes later they came out and said everything was good. Next day my wife had to jump start it three times. Took it back after checking the right way this time they said battery was dead. Hard for me to trust that they checked it when that was reason I took it on for.
Arturo is extremely helpful and thorough.
Always a pleasure to work with Arturo at Lexus.
Service provided was prompt & professional.
I am very satisfied with not only being kind to the customer but also doing everything customer want. He is very professional.
Thank you. Ashlee was super.
Arturo Gonzalez is very professional and his customer service is amazing!!!
Very professional service, wouldn't go anywhere else.
This was my first time at this dealership. Overall great experience, Aaron was really helpful, honest and very attentive. I appreciated the regular calls on the status of my car throughout the week and the recommendations he gave me. I would definitely say that I would be a returning customer for when I am ready for a new car.
Arturo is the best. He goes above and beyond to take care of the client. I always feel as though he is look out for my best interest.
Art is very attentive and seeks to do what is best for the customer.
Great service.True professional.
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