Ashley the lady that took my keys was not attentive to customers. I waited half hour for her just to check out. I drive out from cruces got there at 9 and left at 1:30 or so, also while waiting I was hoping a sales representative would come around to ask if we were interred in vehicles cause I looked at several in the show room and again nothing. Crazy customer service and walked out disappointed. Crystal on the other hand went above and beyond to make me feel comfortable.
Never met Ashley. Aaron was very nice but over 2 hours was unusual for work peeformed.
EXELLENT CUSTOMER SERVICE FOR ARTURO GONZALEZ HELP ME AL LOT I N ALL MY QUESTIONS !!!!
Still getting services on screen in the Lexs. Art Gonzalez will not return my phone calls abuj
One c alls about the problem.
Everytime I respond to this message stating I will receive a survey in the mail, i never do
Thank you for keeping my Lexus in good running shape. I enjoy the car very much.
I’m always pleased by the excellent service I receive from Mr. Gonzalez.
Arturo’s exceptional knowledge of the mechanical features and performance aspects of my Lexus is gratifying. He understands my concerns and explains the details of the services I am being provided during my appointment.
The only issue I have is scheduling and early appointment and then the long wait time. Although I was offered a loaner, it still would be nice to know the anticipated wait time estimate when my appointment is initially being scheduled.
Respectfully,
Ken S
I never received a phone call and never answered his phone. He communicated only through text. I would have liked a better explanation of what was needed.
On the app a alignment was recommended but when my fiancée talked to him he said it was just slightly off so I would have liked to know if it was really needed
I had to do pay for Lyft services due to shuttle service not being available. Spent $50 in Lyft fees for commute to work and from work to dealership. Auto wasn’t dried or vacuumed. It was my first experience with Lexus dealership. Other dealerships I have purchased auto from provided Lyft services at dealerships expense, washing and vacuuming of vehicle at every service. When I would reply to number I received text from, I would not receive texts back for some of my questions.
Non responsive to phone calls and messages in spite of leaving several messages on the recorder or with staff.
Wait time was also long
Professional and provided excellent Customer Service
Everything went well ! Thank tou
In the paper work they put they did tire rotation
In one of the tires i think they did not,because one of the tires in the back was in the same position the pivot did not have cover before i took the car to the dealer.they did not give me the results of the multipoint check up
I always get great service thank you
I stay to long for just checking the battery. And I have an appointment for.
Ashley gave me complete confidence in the fact that the service department would get my car issues repaired. I really appreciated the loaner vehicle that was given to me for my use. Thanks.
Arturo was knowledgeable and kind. The experience went without a hitch, 10/10.
My advisor was professional and was very polite and made me feel very comfortable. And one last thing he seems to know what he is doing.
We are really satisfied with all the service she provided for us, thanks
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