Ashley and the entire team are always great !! Very professional and extremely caring, kind and helpful !! We’re always grateful for the customer service with them !! Lexus all the way !!!
Ivan is the best service advisor there is. He always keeps me informed of the status on my vehicle. He is truly knowledgeable about the Lexus. I wouldn’t trust anyone else with my vehicle
Ivan always goes above and beyond with his customer service.
Always great service and clear communication
Ivan is always professional and goes out of his way to ensure we have a great visit.
Everyone, especially Ashley Angel, was very helpful, courteous, and efficient! I was out within an hour and a half with my service and I was a “drive-in” and I appreciate it greatly, and the price for the service to my car was great as well. Thank you so much.
Service advisor Ashley was very professional and knowledgeable. She has really good customer service skills and communicates great. Thank you Ashley for taking care of my 2025 Lexus.
Helpful after realizing I was not being served regarding explanation of how the Toyota customer van rides works ie for those wanting to their Lexus and Toyotas services (no one looked to see (Toyota) if the basket with my request for a van Servic to get home)! I had been waiting 40 min with no diection. Then theyLexus service person I approached immediately had one of their service personal drive me home (I live in a79932 zip code) and same Lexus group when service completion was dellayed and no Van available - they delivered our car to our home the next morning. I suggest you revamp Toyota and Lexus with a better and consistent method or you will lose your service customers.
Thank you!
Arturo is very friendly and helpful. I have recommended him to one of my friends that recently purchased a Lexus.
Ms. Angel is truly an Angel
Ashley was fine .. I was unhappy with the fact that after being a loyal customer of Lexus for along time now I would have to go elsewhere to get my tire fixed, because you want to charge me $50.00 to patch my tire. Not a happy customer ???? no need to call me. It is what it is.
Ivan was professional as always and I was very please with his customer service and the service for my vehicle.
Overall I’m happy and satisfied with service. He answers all my questions and knows what my car needs and when it will be due. The only change would be to explain the forms I’m asked to sign. He’s a great service advisor.
I have so much to say. Your company's vision is not the same. You dont attempt to keep your loyal employees. So many examples I would like to address, please feel free to call me at ****-****-xxxx. I have been a customer since 9/11.
Ms. Zubia
Excellent service by Mr. Gonzalez.
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