Ashley and the rest of the team were wonderful. They were able to take care of my sudden car emergency despite it being very busy!
I had a tire issue, so the visit today wasn’t planned. Given that it was a Saturday, there were several customers already in the queue for service. Yet Ashley treated my matter with diligence and attention much as I would expect she would handle her assigned customers. It took a while for the process to be completed. I will point out, though, that unrelated to Ashley, access to the Lexus services resource via phone took inordinately long to receive attention and not in keeping with the Lexus standard.
Arturo Gonzalez is wonderful. I am very grateful to his expertise.
Highly satisfied.
Thank you Arturo.
Very satisfied with the service provided by Ivan. Very professional.
Very satisfied with Ashlee's commitment to excellence.
Excellent service as usual with Art!
Did not perform services requested.
Ivan was very helpful, friendly and professional. Service on my vehicle was efficient and very prompt.
I had an appointment for 10:00 but did not get my vehicle until around 1:00. That is unacceptable. Art was very nice and polite and maybe that was out of his control. Wasted most of the day and paid over &440.00 for the service.
I was told my oil would be changed, new windshield wipers and they would let me know if I needed anything else. Even though when I made the appointment we asked for the 30,000 mile service. This never happened, the bare minimum was done even though they had my car for 8 hours. I also did not get my complimentary car wash. I could have received this same service from any other place. I expect more from the dealership that I bought my car from.
Ashley always goes above and beyond to assist me with my 2021 Lexus IS 300 needs. She’s very professional and very responsive to all my questions about my service and I look forward to working with her again in the future, thank you Ashley!
We are very satisfied with Ashley, has been always very courteous and very professional. We have been very happy with her service!!
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