You made a stressful situation into a successful event. You went over and above to satisfy the customer. I will be happy to return for future service. Thank you.
Ivan did an amazing job for us, kept us informed on the status of the vehicle and address all the issues with the car.
Stain marks were left on my cream leather seat in both drivers and passenger side
Great service!!! Keep up the great work!
Good job. Fast, efficient service.
Doesn’t know anything and very careless!! Provided half **** information and went around questions that were being asked and being a smart ****!! Unprofessional needs to be trained and or moved from position!! Quick to charge and not assist with issue and car still having issues has not been resolved!!
Mr. Gonzalez made me feel like Lexus family. Was very helpful and honest explaining everything what the technician recommended for my vehicle.
I definitely will be back .
Thanks to Ashlee Angel for take care of my vehicle. You are so sweet, friendly and very generous.. love your customer service!!
Ivan was a wonderful resource of help. Lexus is lucky to have him at Hoy Fox Lexus
A gentlemen that reflects well upon your business.
Excellent customer service from Ashley
We appreciate the professional attention that Ashley presents and taking care of our vehicles it's important to the customer and I thank you
As usual, Arturo did an excellent job of getting my vehicle in and out as promised. He’s truly committed to providing top notch customer service!!
Just getting my vehicle was a while just to get my keys .
I have no issues with Mr. Gonzalez. I do have an issue with the wait time!! For an oil change, I waited 4 hours and that is unacceptable for me!! I will probably look for another place to have an oil change!!
Ashlee gave me the best customer service I have received there. She educated me on my vehicle and on the service provided. Ashlee made me feel valued and welcomed. Because of Ashlee, I look forward to going back for future services.
There is something falling down under the front driver side of the car. I noticed a noise a day after the service that I initially throughly was wind outside. But with closer observation it only occurred when I turned or accelerated. I thought something was driving but nothing was obvious. Tonight the sound is louder and I looked again and I see something falling from under the front tire area!! This is not what was happening when I dropped it off. I will be returning next week.
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