Arturo has always treated me with respect and explained what needed to be done with my car. He is a true professional and a gentleman. Thank you Arturo!
Ivan Duran has come through, again, with top-quality service, providing me with unmatched personal service. Glad I have him as my advisor!
Ivan is the utmost professional who is customer-focused. Thank you, Ivan, for a great job!
I received excellent service from Ivan
Duran
Thank you, Mr. Duran, for the excellent customer service you provided during my recent visit to Lexus of El Paso. Your professionalism, attention to detail, and dedication to customer satisfaction made the experience outstanding. I truly appreciate your assistance and the high level of service from the Lexus team.
Edith Martinez
My SUV was ready 30 minutes prior, ti when I was charge . I had to go tell someone.
Ivan is so kind, courteous and respectful. He's knowledgeable and dedicated! Thank you Ivan.
Very professional. Thank you.
I had issues connecting CarPlay on my car. The representative did not know how to resolve this issue. He said CarPlay was a trial and that I had to pay for it. After I told him that I never had to pay for it, he changed his story a few more times and said that I needed to pay for the service to update the software. When I asked him if he could refer me to someone to help me resolve this issue he just said to Google it. I left dissatisfied because CarPlay is the feature I like the most in my car. I was able to resolve this issue later in my own.
Always an amazing experience and friendly staff
ASHLEY IS THE BEST EXCELLENT CUSTOMER SERVICE AAA+
Always a great experience with Ivan.
Hopefully in the near future, I would like to get another vehicle. Just want to know ow how much the trade in amount would be.
Ivan and team were first class. They are so kind and responsive.
El señor Arturo me atendió excelente , una persona muy profesional .
Estoy muy satisfecha con su trabajo , gracias
Estela Holguín
Someone call me, too much to explain.
Like always, Ivan and team took care of the services for the car. Very satisfied with the dealership service department. Thanks
I kept saying something was wrong with the air despite only having it for a few months. It took 3 attempts and she kept trying to tell me it was fine. I know my vehicles. She had to get another vehicle to test what cold feels like. In my experience they usually wash the vehicle afterwards plus my sales lady said she would fill my tank because she gave me the wrong spare key leaving me stranded. Plus Ashley was not so friendly.
My breaks still make a noise despite assurances the issue has been resolved.
Social