I took my car to get inspected for the second time for a speaker. I also took it for thel ac not working. Part got ordered and took a week to get there and installed. I took it 1/19/26 and I got it back 1/30/26. Once I got it back the ac worked the speaker work , but the rear window shade was not properly installed when the speaker was put on. Now I have to take it a third time for your techs to do correct again. This type of service is disappointing and frustrating.
Ivan is amazing and always takes care of me and my vehicle
Took my Lexus 460 to get a wheel alignment today and the service department were very professional and were able to fix my wheel alignment issue in less than 2 hours on an already full day of work. Vehicle is working as it should be with no issues to report. Thank you service team.
I appreciate Arturo’s knowledge and courtesy.
Ivan was a lifesaver very efficient and professional
Ivan is exceptional at coordinating our schedules and making sure all our requests are done in a reasonable time frame. He makes the process smooth and easy.
Great Service with Armando! Awesome customer service!
Always great customer service with Art!!! Excellent work and always helpful.
I don’t want to speak to a representative. My only issue was that my car was not washed. When I picket up my car, I no longer had the time to go back and ask for it, but it should’ve been done initially.
Mr. Gonzalez is transparent and trustworthy when it comes to my vehicle services. He is kind and provides reassurance.
Iam very satisfied with the service and the attention you do with customers
Amazing service - always!
Was very happy with Art. He’s an asset to your team. Excellent customer service all the time.
Ivan is great, very attentive and great custimer service!
One of the best I have encountered, he's a keeper!
My experience at Lexus has always been positive and pleasant, especially knowing that Arturo Gonzalez is there to care for both my vehicle and my family. He consistently goes above and beyond to ensure my vehicle is safe, reliable, and well maintained. I always feel secure and confident knowing he is taking care of us, and I have never had any issues. His professionalism and dedication truly make a difference.
Ivan provides awesome professional service
Your sales person Ricardo and Ivan from service have provided excellent care. Thank you.
Always satisfied with customer service!
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