Michael is professional and courteous. I didn’t have my new owners card but it was paid for . Michael put me at ease and downloaded it , and best of all , he didn’t try to make me feel bad.
I love my Rav4! Jim Shorkey Toyota was great with the purchase and they have been great with service so far (5k, 10k). Mike was courteous, efficient, and friendly.
We were very happy with the service we received
I am truly grateful for the services that you provide in the North Hills.
Work was done as expected…service was prompt and courteous and performed within reasonable costs. A special call out to Paul the driver who served as the link between my home and the dealership.
To be frank, I’ve had some bad experiences with predatory Toyota service departments. But Dave has earned my trust, which is why I come to Jim Shorkey Toyota. Many dealerships have lost sight of the truth that you can shear a sheep over and over, but you can only skin him once.
Service was seamless with windshield repair company
He was friendly, courteous, and detailed. He anticipated questions and presented them in advance. He was exceptionally helpful during the lengthy service time.
I really appreciate a person like him in the in the roll he played.
As always Dave was extremely professional, responsive, and timely in providing the service on my tundra. Couldn’t be happier.
Josh was very professional and courteous.
The replacement of the radio system does not work....unable to access GPS. Spent over an hour waiting for various interventions to correct problem. Have to come back and spend more time without my car. Service personnel were trying their best, but at the end of the day
When I scheduled my appointment online, I selected to have an oil change. When I dropped off my car, Jonathan asked if I wanted a brake flush, I said no, just an oil change- he responded with, OK so just the oil change and tire rotation. I said yes because by the way he spoke, I thought the tire rotation was part of the oil change (like other places I have been). To my surprise, I was charged $30 for the tire rotation. It’s my fault that I didn’t ask more questions but I felt completely mislead especially after I only selected the oil change while scheduling my appointment online.
Hi,
My experience was completely unsatisfactory because I did not get any updates while waiting on my vehicle. I had an 10% coupon to use with this service and the representative did not add the coupon to my bill. Also, a replacement of one of the parts on my vehicle was made without my permission. I wasted 3hrs of my time just for an oil change and a diagnostic of my car trunk. I do not think I will be doing business with this company again.
Still not sure why my Toyota was short 2 3/4 quarts of oil
The service advisor was patronizing and grumpy
Fast courteous service. A+
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