Amanda was very kind and professional.
I like the new technology where you keep us informed of what you’re doing
Amanda was great! She helped me patiently even though I was lost and confused.
My car is NOT fixed and I was told the tech fixed it and it is not fixed same problem exist
My appointment was for Saturday abd I dropped the car off today. Bill was able to get it serviced today. Great service.
Bill was great. He helped me print my registration and insurance I forgot
Great service. I was very happy with my experience
For the second time after service my wheel lick socket was not put back in my vehicle and after a return trip to get it back. The mechanic, karl, was off and his tool box was locked. I was assured i would be receiving a new one and a follow up call. Have not received either
Excellent service, and custom service.
I signed up for waiting for my service, and was told when I arrived that it would be at least 2 hours since the techs were about to take lunch. I would never have agreed to waiting had I known. Your front end phone service should know better and let the customer know before committing to such a process. Otherwise the service person (Josh) was good.
The video of the service identifying areas of focus and concerns is very helpful and a great addition to the service status updates.
Hello General manager,
In may 26,2025 I bought a new Rav 4 sale manager gave me a piece of paper 25000 miles for free oil change and tire rotation or 2 years. I did oil change on 2nd time at 8554 miles on December 23, 2025.
This morning the service employee told me I have only 1 time for tire rotation.
I am wondering should I come back to have my service in this dealer ?
Merry Christmas and happy new year !
Thank you.
Why does the car tell you maintenance required and sales people advise of the two years service included BUT of course not for the most expensive part of service, synthetic oil. Booked the appointment to include oil change, nothing said. Drop off vehicle, nothing said about not doing the oil change. Pick up, nothing said. No wonder you have a wide open schedule. Who would go back with this misleading scheme.
Michael the best I really appreciatet everything he's done for me
Best service writer!!!!!!!!!!!!
Michael did a great job setting up my service appointment upon arrival, answering all my questions throughout the process, and keeping me informed.
My comment is too long for your algorithm.
My car was towed to Shorkey because it would not start. The service department said it started. I insisted they check more. Turns out I needed a new auxiliary battery (hybrid). If I had not insisted, it would have happened again. When fixed, my car is great. All staff were pleasant
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