Mason was very professional and clear with everything. Will definitely be returning.
He was very helpful, polite, and precise helping me understand some things I was confused on.
Jo is great. Trustworthy and easy to work with
Josh is always super helpful and communicates well the entire time. Definitely top-notch service.
Service was amazing per usual. Highly recommend
Nyah is very responsive and professional. She is an awesome representative for Toyota.
Nyah was great. The only bleep was it was over 2 hours for an oil change.
We had a 10:15 appointment for engine oil and filter change during the process it was discovered there was a recall for it which extended our time out to 1:pm that time came and there was no update that it was going to take longer we never left until sometime after 3:pm it would have been nice to have been updated
Scott King was very helpful and explained what my recall was about. He was courteous and patient with my questions.
Thank you Rich K., for another great service. Happy to finish up the year with a freshly serviced vehicle. Wishing you a Merry Christmas and Happy New Year! To many more miles and services!
Service was great. Scott was attentive and answered all my questions.
Jared was helpful and listened with empathy. Appreciate his interaction
So personal! He truly cared! No one better than Toyota ; )
Appreciate Jared and the rest of the team keeping my vehicle running well. Communication was detailed and Jared took the time to answer all questions. I always recommend Wesley Chapel Toyota to my family and friends.
Scott was deceptive about the pricing for the service and was very rude when I questioned him about it. I have been taking my car for service to this location for years, and never have I had to pay $120 for just an oil change. After insisting that the price was much higher than previous appointments, he reluctantly took $28 off the price, but it made little difference to the total cost of service because of unexplained taxes added to the total. Not only that, but I had an appointment scheduled at 11:30am and at 2pm I had received no updates about my vehicle and was told it had not even been looked at yet. Any other time I have taken my car for service, it had been no longer than an hour, even on busy days. I am very disappointed with the service Toyota provided, and if I had known I would have this experience, I would have taken my car elsewhere.
When I purchased the car there was a leaky tire and I was told it would be handled but it was not .
The moment I mentioned this time I was presented with comments like " did you buy it here?" , I cant see your info do you have road hazards? Go talk to finance.
Its a poor experience for over 10 months over a tire.
Not onky was it sold to me with a leak but I was told it would be patched. Its a direct insult as I could have said her take the price of a new tire off or left entirely. Instead Iwas told it would be handled.
When it wasnt I asked it to be handled on my oul change.it was not again filled with air and my wife was told it was good to go.
I spoke to the service manger who sat and heard the conversation but pretended as if she did not.
Comments like lets see if its on a camera.
Why would a nail show on a camera . The comment insults my intelligence and she said something to the effect of me asking her to fix the tire finally was going to lead to her being fired.
Amazing to me that a 10 door patch you charge 75 for will be allowed to ruin an other wise good experience.
Good year will fix the tire for 35 I brought it to your store to fix it and right the wrong.
I regret there will now be tension over a nail in a tire.
I know the car has proof it was always low and but lets not talk about that
Let's talk about why for 10000 miles no 9ne could take the time to fix or even admit the tire was leaking.
Im a former technician its beginner stuff nails in tires.
The insulting way its been avoid and I have to force the conversation is frustrating.
Its the hair in the soup.
I have no trust in the work if no one can notice a tire isnt changed and I know understand why some customers watch their car repairs.
Maybe ill mark my tires to see if they are rotated or do a oil check to make sure its being changed. Double work.
Mason was very attentive and courteous and knowledgeable. Thank you for the help
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