There was some sort of synthetic fragrance added to the filters today. I have a severe chemical sensitivity. I barely made it home. I won’t be able to drive my car for a couple days. Thankfully, I’ll switch with my husband. But before you douse filters or cars with synthetic fragrance, you should be very mindful that is extremely harmful for some people. Including known carcinogens.
For an oil change I was waiting from 2:52 pm until approximately 7 pm. That certainly was Not his fault. Your scheduler needs to training. I had a 3pm scheduled appointment!!!!
Richard and Vanessa were great! Thank you
It was a very fast service, I was in and out, very professional
Richard did an excellent job.
Took 4 hours for an oil change
I spent four hours for a tire replacement that I was later told had not actually been performed. I returned for another two hour visit to resolve the issue and requested goodwill compensation for the inconvenience, which was denied. I was never informed what happened.
Great service by Mason Vozenilek
Nicole was awesome & accommodating. However, the tech or techs that worked on my car, including my tire issue and failing to find the reason it was going flat. I was there almost 3 hours. After I went to a Dr appointment & went shopping it was about an hour when the tire lost air again & I had to return to the desket. Finally after another 1 & 1/2 hours & a new tire I was ready go. No discount was offered when I returned for same issue.
Entire staff was goy. I cannot imagine paying them a single dollar. In fact I think they should be paying Toyota corp for dissatisfying their customers.
Exelente job done and and less than an hour as they promised.
Thanks Wesley chapel Toyota and Pedro Colon good advaicer.
Miscommunication from the start to the end. Took 6 hours to complete a battery exchange. Also did not perform the oil change & tire rotation that I requested since my son is going away for school next month. Not apologetic just a bunch of excuses
Nyah was awesome. There was a really small mishap I noticed after getting my car back after servicing and she handled amazingly. Her personality and customer service is top notch. I planned on staying and waiting for my vehicle since it was just a routine service appointment and she informed me that it was going to take longer than I expected. I wasn’t feeling well so I was not looking forward to waiting a long time in the lobby. So she got me a courtesy vehicle so I wouldn’t have to wait. I really appreciated that. Great customer service experience. Thank you Nyah!????
Rick Davis is a great advisor one of the only reasons i come to Wesley Chapel Toyota for service
Nyah was wonderful, excellent service.
I’m very glad Brandon told me that it would be out of pocket if i didn’t wait until Aug and gave me the option to pick my truck back off. Drop off was quick and painless
I dont wantcto be contacted by sales when my vehicle is being serviced.
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