Wesley Chapel Toyota Auto Repair Service

Miscommunication from the start to the end. Took 6 hours to complete a battery exchange. Also did not perform the oil change & tire rotation that I requested since my son is going away for school next month. Not apologetic just a bunch of excuses

Nyah was awesome. There was a really small mishap I noticed after getting my car back after servicing and she handled amazingly. Her personality and customer service is top notch. I planned on staying and waiting for my vehicle since it was just a routine service appointment and she informed me that it was going to take longer than I expected. I wasn’t feeling well so I was not looking forward to waiting a long time in the lobby. So she got me a courtesy vehicle so I wouldn’t have to wait. I really appreciated that. Great customer service experience. Thank you Nyah!????

very good!

Rick Davis is a great advisor one of the only reasons i come to Wesley Chapel Toyota for service

Nyah was wonderful, excellent service.

I’m very glad Brandon told me that it would be out of pocket if i didn’t wait until Aug and gave me the option to pick my truck back off. Drop off was quick and painless

I dont wantcto be contacted by sales when my vehicle is being serviced.

Super helpful

He answered all my questions and was very helpful

Great service Great communication Impeccable job Richard Davis You need a bonus

Rick was very Professional and respectful ! He absolutely explain everything to me very well and provide me a great costumer service ! Thanks Rick for your great service!

Mason and team are amazing. Amazing experience with the loaner as well. Thank you

Don was wonderful. I will request him on future visits. Sincerely, Siobhan G

1. I scheduled my appointment a week ago and said the tsb I wanted performed with my oil change. Gave number for it no problem come in Saturday 1:00. 2. Not only was I given a hard time like nobody has ever heard of a tsb on the vehicle they sell!!! I was also told it would cost money regardless of my mileage. I got a call at 2:56pm from ****-****-xxxx on 7/10/26 says it’s recorded so I encourage you to look into it. saying why do I need the tsb done and suddenly my appointment I made a week ago wasn’t going to cut it. So they made me reschedule and come in a few hours earlier. Whatever I made an appointment a week ago but ok…. She gave me hard time saying it’s gonna cost money to do it and MY VIN WASNT ON THE TSB. So I made it extra simple and did your job for you and brought it in with my vin circled…Donald gave me no hassle and explained some things. Regardless. Inexcusable I had to be rescheduled the day before my appointment. God forbid people work for a living. Not sure the lady who called and told me this but I want it known. 3. Not only did I come in a few hours early they didn’t even start to look at my truck till almost 2:00. The tsb is free and says so if under warranty. So the lady on the phone is grossly miss informed. Not only did I come up on time. I could’ve just came in at 1:00 to get my truck done at 1:00 cause ya know. Wesley chapel Toyota service. It took FOUR AND A HALF 4-1/2 HOURS. To do a 30 min oil change and 30min tsb. WTF IS THAT. absolutely no excuse after I schedule my appointment a week in advance. What kind of unprofessional unorganized and overloaded service department is this. I mean seriously? 4-1/2 hours…. And I sat there for 2hours for NOTHING. Between this. The dirty stained finger prints from last time and a few issues before this. I’m half tempted to stop coming here and drive out of my way to another dealer. Get your **** together here this is pathetic. Why even make an appointment anymore…. Seems they don’t matter anyway.

Mason Vozenilek is very knowledgeable and professional and gives an outstanding customer service experience. 5 STARTS for Mason

Car was not put back together correctly after service which made me have to return to get it fixed

He was helpful.

I will only work with Nyah. I feel that she is trustworthy, and always has my best interests at heart!

A++ service

Nyah is great! Enjoy working with her!