Scott offered personalized service, was amiable and efficient.
Very nice young man. Professional
HORRIBLE SERVICE ADVISER I made the appointment and I asked for oil change,a seatbelt malfunction and to replace a tire that was blown up.
I dropped off the car at night since I live 45 min away and was never called instead they called my husband which he didn’t know what all the car needed.I been a loyal Toyota customer since 2018.
I called 3 times to talk to my service advisor and I asked all 3 times to give me call to discuss the situation,I never got a callback they sent a video to my husbands cell phone and a bill of 1900,00 for repairs
5 pm they said car was ready to be picked up up and again I never got a call husband got a text.
I arrive to pick up car and my service advisor was busy not once I spoke to him somebody else asked to help me since I was standing by his desk.
He pulled my car up and I was giving a paperwork.
I read the paperwork the oil change was not done
I went back in and at this time he didn’t have anyone with him I asked why he never called me back to talk about my car he said he didn’t know and I asked why the oil change was not done and he said he didn’t know.
Just wow!!
What happened to walked you to your vehicle and see everything that was done before you leave????
I’ll never be back Wesley chapel Toyota you Need to hire better customer service staff and people that care not incompetent people.
GOOD LUCK TO everyone
Just
Mason provided excellent service.
Don has always been excellent.
The scheduled service was completed in less than an hour. The time was less than we were originally told.
Alexander Ro was was accessible, accurate, kept me up to date on the progress of repairs and notified me as soon as the vehicle was ready. His execution of his responsabilities met all my expectations. He adds value to your organization.
I was told my air filters needed replaced and was shown a price. After everything was done, I was given a new price more than triple what was shown.
Terrell was awesome! He kept me updated and informed during my entire process. It would be better if there was a way to streamline the service so it was shorter. But overall an excellent experience
Damian is very professional. Easy to understand, breaks down the service process.Dressed very professionally as well.
Toyota of Wesley Chapel had always been great to me. Damian took hospitality to another level. He was kind, knowledgeable, and advocated for me when it came to getting my trunk repair covered under warranty. He's an asset to the team and will keep me coming back. Thank you, Damian.
Amanda es una perdió muy profesional muy satisfecho por su atención y servicio brindado el día de hoy
Mi próxima visita de mantenimiento la vamos a programar con ella
Sería bueno que Toyota Wesley Chapel debería permitir poder hacer al terminar el mantenimiento, programar la próxima cita de mantenimiento
Gracias
Damian was pleasant along with keeping me informed about my car’s progress. He was patient with answering questions and providing with details about prices for items suggested to keep my vehicle safe and maintaining longer life. Will definitely request him on my next visit.
Damian was wonderful
Plan to keep him as my advisor
I waited less than an hour it was amazing Amanda did a great job
Joseph was a total professional. First time working with him and I was very pleased
Amanda was very attentive and explained my vehicle needs in a very simple manner. Great service advisor.
No additional feedback, good service as always
Excellent service work. I totally recommend Terrell.
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