Great service and turnaround time Scott king was one of the best service advisers I have dealt with. Great communication every step of the way made it nice and easy. Great communication every step of the way.Made it a worry And stress free process Thanks again Scott.
Gracen was helpful. The service itself there were issues: the maintenance light was not reset and I had to request someone reset it for me and the battery compartment was left open and not put back together. Just a little sloppy and I’d expect better from a Toyota dealership.
Joseph is the best! Very kind and helpful. Great experience and service.
Unbelievable quick service ????
Job well done! Everyone I spoke with was very kind.
Minimal wait. Thank you!
Very professional took it time with me. Great service advisor.
One always been treated well while visiting.
After 90 minutes into my scheduled appointment time, I had still heard nothing back regarding any items that may need attention after the multi point inspection. I checked in with the service advisor and she stated that the ticket appeared to be open by the technician and should have an update shortly. 30 minutes later, I finally received some feedback. It was quite disappointing to wait two hours into my appointment to learn of anything else that I would have to stay additional time for. Seem to defeat the purpose of an appointment if it’s going to take two hours to hear anything back. My vehicle was finally completed an hour after that. Three hours total for the inspection and a rotation/alignment.
Amanda was great. It takes longer than expected
Joe is a very good service manger he is very thorough
Mr. Joseph is very knowledgeable and friendly, he has great customer skills and is a pleasure to continue going to grt my car service. Thank you for the great service. Keep up the good work.
First time the issue with rear hatch was brought up a couple of months ago and parts were supposed to be ordered and we were supposed to be notified. That did not happen. So when an issue with radio came up we asked about the hatch. They had the parts and replaced them. Waiting now on replacement radio. Follow-up on parts and notifications to customer needs to improve. This is the second Highlander we have bought and both have had an issue with hatchback we are a loyal Wesley chapel Toyota family and have bought over a dozen vehicles from you still are and always will be
Don is the best, he keeps track on everything that I need to get done in my vehicle. Thank you Don!
My service advisor, Amanda Velez, is excellent! She is knowledgeable, professional, efficient, helpful, and personable!
Overall, Tyrell did a great job communicating and keeping me up-to-date on my vehicle through text and phone calls. Scheduling department did not do what I requested. I specifically requested an appointment with Rick Davis. I was not notified that he was on vacation until Tyrell contacted me about the required maintenance and service recommended for my vehicle. Had I known Rick was on vacation, I would’ve scheduled upon his return. Rick has been our advisor for years and knows everything about our vehicles, including our extended warranties.
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