I didn't get service because they were very busy and I decided to reschedule the appointment but they put in the system that I had already received the service so when I called and tried to make a new appointment they responded that my car was ready, I have to call many times and explain the situation to get the new appointment and then when I got it, so I came again and tried to find an answer with the person who served me on Monday April 28th and he didn't give me an answer, I have always had good experiences but April 28th was not a good experience for me.
My representative Mason was very pleasant, attentive and informative.
My dissatisfaction lay in the fact that due to a default on the part of Toyota I need to replace an item on my vehicle. This is the 5th and possible last vehicle that I will purchase from Toyota due to this. The weather strip molding that Toyota installed on my car and many other models needs to be replaced. If the item was defectively installed by Toyota it is unfair that I have to foot the bill to repair it. The company is well aware of this issue since the Technical Service Bulletin was issued September 27, 2021. I understand parts that undergo wear and tear but this has not occurred in the previous 4 Toyota vehicles that I have owned. I understand that the. Company operates to make money however customer loyalty should mean something or maybe not.
Joseph was great. My one feedback is not having complementary shuttle service both ways. That leaves your customer ultimately stuck in one place while their car is being serviced for 3 hours.
Joseph Didio and all the staff were exceptional and courteous. Always a great experience.
Dont feel good service on 2 the latest time i went there.
Damien was very courteous and he promised my car would be done in an hour and it was as promised
Only one issue was corrected.
1. When I initially called to make the appointment, the girl making my appointment, tried to rush me off the phone. I was told I was not due for my oil change, but yet when I got to Toyota, I was told that I was overdue for my oil change. Asking about my warranties seem to be a difficult bother for her also.
2. As soon as I got in the building, I was asked about trading my vehicle. I would be happy to do this, but they thought putting me in a base model Camry in my least favorite color financing 39, 900 for six years, paying $850-$900 a month was something I would entertain. I don’t know who would entertain that, but it’s not me when I have a 2020 tundra with all the bells and whistles that will be paid off in a couple years. Why would I go from that to a very basic model Camry? I felt like they thought they could take it advantage and that makes me want to never come back to Toyota to make a purchase.
3. I was told at 11 o’clock when I left that my parts were being sent from another Toyota and that there was no way my truck would be ready in an hour so I took a Lyft to work and at 12:20 I got a call saying my truck is ready. I do not feel like anyone took the time to find out if the parts were truly there and it made a huge inconvenience for me to have to come back for my truck when I could’ve just waited the hour.
Bottom line customer service at Toyota Wesley in Chapel definitely needs a lift. Ness was amazing and real, but the “manager” he had to bring over to tell me what amazing favors he got for me…..was arrogant, pushy and very condescending. Do better.
I trust that I will get the most honest opinion on what is needed for my truck with Damian. He answers all my questions and I feel confident with his advice. Great guy!!
My service manager was Damian. He was very professional and explained all the details. Thanks
Richard was very professional and efficient.
He was an awesome service person for us. So polite and kind. We will definitely ask for Don for our next visit.
Made an appointment, when showed up, was told it’s busy. After3(yes3) hours for an OIL CHANGE, I cancelled brake service and left. Second time at facility, second time time told was busy, I’m busy, too!
Damien always takes great care of us when we come in. We have two vehicles and we will only use him as our service advisor going forward. The level of service Damien provides is certainly aligned with the overall service we’ve always gotten at Wesley Chapel Toyota. We moved to the area last Sept and have been extremely pleased with the service.
Nicole was awesome! She's a keeper...
This is the second time I made an appointment with you and still had to wait almost 3 hours to have an oil change. Not sure if I will come back or not.
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