Great customer service and overall professional experience
Nyah Henry provides great customer service. She is very responsive, follow up on things, and she is super easy to deal with.
Explained everything and did a great job!!!
I had a great experience getting my car serviced. Damian was very helpful and super nice!
The service man was vey good
I'm happy with the service provided by Daniel
The service took 6 hours!!
Nicole wasn’t exactly willing to work with the fact that I mistakenly made the appointment with the “drop-off vehicle option”. She could’ve easily made a new appointment with the “wait at dealership” option for me, which is exactly what I did. I would’ve had a shorter promise time than 4 hours. After 3 hours and 3 calls unanswered to Nicole, I had to say something and Alex Ro helped me out immediately. I was there 3 hours for just an oil change and visual inspection. In summary, Alex Ro = great, Nicole = meh.
I was out of the dealership faster than I expected.
Great customer service. Alex was provided me with detailed information on what to expect during my service visit.
Alex was great at communicating. This was a very good experience at Wesley Chapel Toyota
My appointment was for 3:00 to patch a tire. It took over 2 hours. If you have that many customers ahead of me please schedule me later. The work was done well. Thank you
Good service, but it takes a little bit longer.
Richard was very profesional.
Richard and Lisa were great!
Amanda was great and I am happy with the service I received from her. It’s the mechanic service I am completely disappointed in. I have taken my vehicle to Toyota when I lived in California to get it serviced. Today my car wouldn’t start, after getting it maintenanced at Wesley Chapel Toyota yesterday. I called my car insurance road side assistance and had my battery jumped. I took it to Auto Zone where they saw clear errossion on my battery. This should have been easily detected by a mechanic at Toyota. It was not mentioned to me during my appointment at Wesley Chapel Toyota that my battery had eroded and needed to be replaced. I will not be taking my car back to Wesley Chapel Toyota for maintenance again.
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