I was there for 6 hours, which required me to throw away a package of food that had arrived in that last hour before I could get home, and the alignment was not even done, which is one of the reasons I had to wait for extra time. I have health issues, and seeing multiple customers come in after me and leave before me is extremely disheartening to the point that I am pondering going elsewhere for service in the future.
Fast service and very professional.
The guy that checked my windshield and seen a cracked was very helpful in dealing with insurance and windshield company I wish I could remember the young man's name very professional and very friendly person thank you
Advisor and work was great! But charging a credit card fee is robbery. As high as your prices are, you can easily cover it! I think this is the first time I came home and started Googling local service shops. Hopefully WC Toyota will come to its senses.
Fast and professional will be recommending.
My normal advisor was not available to even though my appointment was made in advance, so they gave me Daniel. He was very nice and courteous.
Excellent service and both Richard and La’Veta were excellent and friendly.
I am disappointed that you do not offer any Service specials - that would definitely retain customers.
Brandon was very helpful with information and kept me informed. For once I did not have to wait for a long time.
I arrived for my 0815 appointment at 0800. I didn’t leave until after 1:00. I left for an appointment but was reachable by cell phone for updates regarding the diagnostic on my back hatch. I didn’t receive any until I returned after 11. I authorized the replacement and still had to keep checking back to see how much longer. At one point I was told how busy they were and they would get back to me. I walked away muttering under my breath it’s only been four and half hours. I’m also disappointed Wesley Chapel no longer offers round trip shuttle. I paid for an Uber from Wiregrass. I’ve bought my last two cars there and was going to talk to someone about trading in but canceled the appointment I had such a headache.
It was fantastic, and he made the process even better. It was very smooth, and I'll be returning and requesting Rich personally.
Very professional and well organized. Great experience
Joe provides great customer service and the service Technicians (proctor, Chris and others) are so knowledgeable for that reason I bring all my cars to Wesley Chapel.
I feel confident my cars are taken care of!
2021 Supra 3.0 Premium
2022 RAV4 XSE
2024 Camry XSE
2026 Crown Signia Limited
The receiving team upon arrival was professional and efficient. Don provided thorough breakdown of the service that was needed, ie transmission service. He gave us 1st rate customer service. We now have our go to person when we need service for our Toyota truck. Thank you Don! See you next time.
Wish they had washed the car but everything else was great
Amanda was a great service technician! She kept me informed on the progress and made it easy to accept or decline suggestions from the mechanic.
Checking out was easy and she throughly explained each line item.
Five stars Amanda!
Nyah was very courteous, professional, and made the entire service experience easy. She’s a great asset to the team.
I want to thanks Alex my service manager for my car.
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