We had an appointment for 11:00, we sat in the car and waited 45 minutes for a service advisor to come and talk to us and tell us that the person we had an appointment with had called in. That’s not our problem, that should’ve been taken care of before we got there and we shouldn’t have had to wait 45 minutes for someone to take our car back to the garage for an oil change. That’s why we schedule an appointment. They did give us a free car wash voucher, but they still need to work on their customer service in the service area because no one came to talk to us and let us know what was happening.
We have a follow up on the alignment. To correct an issues of it slightly pulling to the left. Alex has been transparent and helpful. He’s going to be assisting me on another appointment to have the issue fully rectified with a senior alignment specialist. I’m confident in him following through on his word.
Representative was in a hurry all the time. Did not explained things in the best way. This is the first time I feel it with this person, other representatives have been super nice and explained things really good.
All on time and, I assume, well done
Definetly a job well done.
Mason did an amazing job and was very helpful to us. He made sure we were well informed and up to date on everything and did everything he could to get us back on the road to go home as soon as possible.
Donald was phenomenal professional on time knew what he was doing courteous! And he got me out of there and under an hour unbelievable magic that Donald worked
Nyah was excellent! Very fast service and kept me up to date on my vehicle.
I paid $1900. And the problem still exists. i told alex what the problem was and explained that this was a known issue with the 2016 -2019 Prius what park was defective and needed to be replaced. the repairman just pulled the code and decided that the water pump needed to be replaced. the car was staying cool as long as the. Reservoir was full of water. that means the water pump is working. it was losing water because of the exhaust. Heat exchange leaking and spraying steam into the exhaust.
We're very unhappy with the money we paid. And we still have the same problem.
Don was great. Got me out in less than an hour as promised. Very friendly and professional.
Nyah was very polite and professional. Will definitely be pleased to work with her again.
Don was exceptional and helped me get my wifes car back on the road.
Mason was very professional and I will be requesting him in the future
I like the fact that the service assistant manager was not pushy. He was very informative on the repairs that required attention and offered up good advice. Thank you Brandon for a great visit.
Nyah is a consummate professional who consistently provides superior customer service. She always takes the time to review what services are needed by priority.
Mason is a super Service manager. He took care of my vehicle and provided expert advice on a number of issues. I hope Mason is always my service manager.
Amanda is always great ????????
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