Wesley Chapel Toyota Auto Repair Service

Well done.

Scheduled oil change took 2 hours. Not the first time I have had a poor experience with your service department.

Mr. Ro was professional and friendly. He explained everything and kept me informed about the status of my vehicle.

Mason did a good job as the service agent today. My only issue is I dropped my car off at 8:00am for an oil change and I didn't get my car back until 2pm. Why does it take 6 hours for a car oil change. I understand it's a drop off but why do appointments if your department is just gonna see e people that came after my car before me? I did not hear about about my car until 1pm when my wife dropped me back off at the dealership. Then I had to wait another hour for my car to be ready. I just feel my time was not considered important. I wasted an entire day waiting around for my car to be ready. I could go to any other business and get an oil change with in a hour.

Joe was the best I've experienced with explanation and communication.

Rick is always fair and professional when it comes to my needs vs repair. There is one concerning factor with management. The fact that you charge an extra fee for the convenience of using a credit card is the first step of erosion of trust and fairness between the consumer and the company.

Not good at all .

Nicole was pleasant and provided very good communication with me during this process.

The service was great. However, someone totally changed my dashboard settings and took me 20 minutes to figure out how to reset them to the view I want for guages etc.

Well spoken.

Appointment time right on time and the vehicle service was completed quickly. Within 45 minutes. Quick and courteous.

5 hours is too long

I came on a Saturday as instructed by the service team who answered my call. I was then told by Daniel that the Forever Start warranty people don’t work weekends and I would have to come back on Monday. The dealership is one hour away from my house. I returned on Monday and was told to get a loaner car while they work on my battery. I had to leave a credit card on file with $150 hold on the card. Finally on Tuesday at almost noon I received a message that my car was ready. I called to verify what was done to my car and the person who answered (Brandon) had no clue. He said he would find out and call back. I did not receive any calls back from the service department despite also leaving messages. I returned on Wednesday after work to pick up my car one hour away again. After I got there I asked to see the new battery and my battery cover on the negative terminal was missing. I took a picture of the battery when I dropped it off and I definitely had a terminal cover. Now I will have to be inconvenienced again while I get this part replaced. I don’t want to return here if it takes so many trips and incompetency by the staff. A simple battery replacement shouldn’t take so long and be so inconvenient.

As always, my experience with Wesley chapel Toyota was top notch. Nicole and the rest of the staff are very professional. You are in and out in no time and I was completely satisfied with my service.

The service was great!

None

Always doing an excellent job everytime. Thank you for your dedication and job well done.

Good service, little bit slow but good

Poor communication about wait time and what was actually being done in the over 3 hours I waited

Richard is very professional and informative. He set the expectations of what service was to be completed. I'm fully satisfied with the entire Wesley Chapel Toyota experience, Service and Sales.