I enjoy working with Alex when my vehicle needs service.
Don was kind and helpful. In nearly 20 years as a Toyota customer, this might have been the easiest and quickest service. Don said it would take about an hour. My service was finished with 5 minutes to spare. I’ve waited longer than 2 hours before.
Mr. Ro was extremely professional and understanding of my reasoning for declining additional service on my vehicle at this time.
Yea was awsome was in and out in like 35 min got some food and came back was all set under 1 hour is awsome
Joe is awesome, he always has a great personality and is so helpful.
I recently bought a 2007 Toyota Corolla from this dealership. I purchased it during the day, so I didn’t notice the tail lights weren’t working. Later that week, a friend pointed out that my tail lights weren’t visible at night. They would light up only when I pressed the brakes, nothing otherwise. I checked the light toggle next to the steering wheel, and it was on, so I figured it was a wiring issue or something else wrong.
I brought the car back to the dealership and asked them to look into it. I met Scott King, who looked me in the eye and said, “Don’t worry, I’ll take care of everything.” Not once did he mention anything about charging me. He slid a document in front of me, had me sign it without explaining a thing, and gave the impression it was just routine paperwork.
A couple hours later, I get a text from the technician working on my car telling me the problem was simply a switch in the dash that wasn’t fully clicked in, and that this could only happen if the last person who worked on the car didn’t do their job right. Putting two and two together: I had just bought this car from them, meaning the dealership was the last to work on it. They sold me the car with the running lights not working, a safety hazard, and then had the audacity to charge me to fix their mistake.
Instead of admitting fault and making it right, they slapped me with $280 in diagnostic fees for a fix that took minutes and should have been covered. This is blatant dishonesty. Scott King misrepresented the situation, manipulated me into signing paperwork without disclosing the charges, and exploited a problem his own dealership caused.
This feels like a deliberate scam to squeeze money out of customers, even when the issue is the dealership’s own fault. I demand my $280 back immediately. And to anyone reading this: Do not trust Scott King. Do not trust this dealership. Read every single line before you sign anything.
Need better communication with customer on status of service. I was in the waiting room for 3 hours and was never contacted by my representative for service progress updates. Only communication I received was from computer generated source giving me links to the inspection reports. After a couple of hours waiting, I finally sent a text, but got no response. I then tried to call and it went to voicemail. I left a message asking for an update on the status. After waiting a while with no response I went looking for him. I located him in his office and he explained that he had been on a lengthy phone conversation, but my car was ready, so we finally finished up the paperwork and he had my car brought out for me. Don’t know what has happened to personal service.
Efficient. Professional. Upbeat.
Alex was so accommodating as well as John, the mechanic in fixing the car issue.
This was a much better experience than last service. Scott was up front with service time estimates, prepared me for a long wait, and offered to get me home, which I refused, expecting to be there a while. This time only took 2 and a half hours compared to the 5+ of last time. I was surprised after seeing the work orders piled up ahead of me ( maybe hire more techs and/or reduce the number of appointments). The problem that brought me in appears to be fixed so far.
Mr Mason was very personal pleasant enjoyed what he was doing acting with confidence and listened to my questions without interrupting. As time passed I was there 3 hours plus he kept me updated.. As a customer service person he communicated at your level not above you. Being myself a public servant for 32 years it’s something I know about.
Scott King was excellent! I showed up at 8:22 for a 8:30 appointment. Total work time probably about a hour. I left dealership at 12:19. Almost 4 hours for an oil change, tire rotation, 3 wiper blades and two air filters. Not blaming the mechanic but the problem seems to be overbooking. I told Scott it was like going to the doctor office. They treat there customers like **** , making them wait for hours like if there time doesn’t matter.So because I have a lifetime oil change contract that I payed for that will be all the service work I will be using Wesley Chapel Toyota for
I was disappointed that neither Toyota Care or Toyoguard (both of which I purchased with the car on November 10, 2023) would cover a $10 cabin filter or a spray can of AC condenser freshener. I paid a lot of extra money for extra warranty, but have yet to experience a return.
Richard was really nice And he made me feel safe putting in my car on his hands and the job was done on quick and good time!
have been coming to Rick for over 10 years. He is honest and has the best customer service. He builds trust with his customers and that goes a long way. Great job Rick.
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