Wesley Chapel Toyota Auto Repair Service

Thank you for a fast and easy service!

Richard was very helpful and knowledgeable, nice, friendly and overall willing to go the extra mile to satisfy the customer. The whole service experience was seamless. I will be back soon..Keep up the good work Toyota!!!!!

Fantastic job and was very helpful

I was very pleased with Lisa. She was very much On Time when she told me how long it would take and she checked in with me while I was waiting to make sure I didn’t need anything so I strongly enjoy coming there for Lisa to be my advisor.

I called yesterday to schedule an appointment for a recall on my Highlander and was told that a 9:30 slot was available. Damian had been my service writer and I was told he no longer worked there and that Joseph would be taking care of me. When I arrived the appointment was not in your system so I was now a walk in and that Jared would be taking care of me. When he came to the vehicle he was pleasant but didn’t introduce himself. I was told in would several hours to get the work done which I understand without an appointment is normal. I have 28 years of dealership experience with 17 of those at Toyota and know that these things happen. I sat there from 9:30 until 1:17 when my vehicle was brought up and I never received any kind of status update from Jared, Damian would come and update me once or twice at my previous visits. I didn’t feel welcome this time as I had at all of my other appointments. I will still continue to bring my vehicle there for service but would want a different service writer preferably with the same team that Damian had.

Richard was very helpful and kind. I appreciate his commitment to fixing the issue I was scheduled for.

Exellent service

Clean facility. Friendly staff. Great environment. Great service. Phenomenal communication and attention to detail.

Jared is super kind and very professional. Thanks for all the help

Im Always happy with you great customer service????

Sure!

Great service, very professional and informative.

Excellent service, mason was really helpful and knowledgeable.

Toyota manufactures really reliable products.

Good job

My experience from start to finish was perfect! The only complaint that I could possibly have is that there wasn't enough seating inside. Everyone was friendly and helpful

Excellent professional Service. Appreciate the Uber ride home.

Rick was fantastic. Ive been in a couple times for services and have yet to work with a service rep as thorough and pleasant as Rick. Whatever that man is being paid Toyota should pay him even more.

Richard did a great job by letting us know what was going on with our vehicle.

Yes