I was not happy that the Toyota service record was not checked. If it had been, it would have been immediately obvious that the car did not need an alignment since it was done only six months prior. This should have been checked from the beginning.
Many things were outside of the service advisor's control. We found your prices overall to be very high when compared with other dealers' prices and not presented fairly, resulting in a lack of trust in the dealership.
We were not happy with the following:
1. I do not understand how an oil service can still add up to $92 after applying a $20 coupon. I did not ask for a quote because I didn't think I had to. I learned a lesson.
2. The quote for a new cabin filter was bundled with a disinfecting spray. The two should have been itemized. We did not want to pay extra for disinfecting spray. I had to ask about it, have it removed, and ask for a new quote.
3. The brake fluid exchange quote was very high compared to a competitor's. However, the advisor, Donald, adjusted the price to match the competitor's price. Nevertheless, I wouldn't have had to check it if your price was not so clearly out of line.
4. Upon bringing the car in for service, one of your technicians tried to sell me on a windshield replacement. He pointed out "spots" that he said were cracks, but they were bugs stuck to the windshield. In addition, nicks can be treated to prevent them from spreading without replacing the whole windshield. The experience with this technician was unpleasant and undermined trust in the dealership.
5. Whoever worked on the car changed the radio station and dashboard display. My husband can't get his radio station back and can no longer connect to Waze. The technicians should NOT touch or change any of the owner's settings.
6. Donald was very nice and may have only been following the dealership's guidelines for pricing and estimates, but this whole experience does not make us want to return.
Amanda was very helpful, and updated me throughout the process.
Nyah and the rest of your team are excellent
C as r serviced. No car wash.
I came in because my vehicle was under a recall and had a “maintenance required” alert which was due to needing a tire rotation as determined by Toyota. I was sent a video strongly recommended over $2000 worth of fluid changes, air filter changes, etc. I’m not stupid enough to fall for this but have to say that I found it insulting and baffled why you would try to encourage people to spend $2000 on a car that is running perfectly fine. It will make it very difficult for me to believe you guys when something is really needed. It makes me not trust you guys and I’m very unlikely to use you for a real vehicle issue in the future. Just feedback for you.
I brought in my car for an emergency service on Saturday, June 20th. I understand the damaged tire needed to be replaced, and I have already paid for the repair. My concern is that I still don’t know what caused the tire to lose air and ultimately fail.
Prior to this incident, I had received low tire pressure warnings on a few occasions and assumed they were related to temperature changes. However, on the day of the tire failure, all four tires were showing low pressure, which has left me concerned about whether there may be an underlying issue that has not been identified.
I was also unable to get an update during the day despite calling multiple times, so I would like to get some clarification regarding the diagnosis and repair.
Can you please let me know:
* What caused the tire to lose air?
* Was a puncture, road hazard, valve stem issue, or other damage identified?
* Were the other three tires inspected or simply reinflated?
* Were any concerns noted with the remaining tires or wheels?
* Can I obtain a copy of any technician notes related to the repair?
Given the vehicle’s low mileage and the history of low tire pressure warnings prior to the failure, I would also appreciate knowing whether the possibility of a tire defect was considered and whether the failed tire can be evaluated by Bridgestone. If no definitive cause was identified, I would also appreciate consideration of any goodwill assistance that may be available.
My goal is to understand what happened and ensure there are no ongoing concerns with the remaining tires.
Joe was the best service I have encountered since I have been visiting your establishment for the last eight years or so he’s a gem and should be rewarded appropriately. He was honest didn’t try to oversell a job I didn’t need and was such a pleasure to converse with he’s an honest job and a great asset to your business Mary.
Nyah was very helpful and customer friendly. She explained to me the service in detail and expectations about the service.
I was very impressed and happy with Wesley Chapel Toyota experience.
I had a tire issue that I asked to deal with had to go somewhere else when I got home. Tire sensor broke on tire that was patched, all my tires needed air. All fixed somewhere else.
No callbacks no phone answer. No text calling back car was in service. I had it two days after it broke down on the highway had to hire a tow truck stood out in the heat waiting for a tow truck had no communication with service girl who gave me the loan car said here it is did not show me where the seeds go up anything was a terrible terrible experience.
Don Sherwood takes good care of us and our Toyotas.
He was knowledgeable about what they were working on , and answered all my questions
Donald is incredible customer services
No habla español pero tuvo mucha paciencia al explicarme
Claramente cada servicio a mi vehículo
Aprecio mucho su empatía
clear communication, straightforward and prompt
Please call me and I will discuss it. Thanks
****-****-xxxx
Claudette T
Short wait time, love the feedback on your of what needs to be fixed or replaced. Very comfortable waiting area.
Nyah was very professional and helpful.
Great service department with really good customer service and communication skills. Richard was great!
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