I have taken my car to be checked twice for the same issue. Since the first time I took my car Daniel didn’t care about my concern. He didn’t even know that my car had heated seats even though i told him repeatedly it did. He completely dismissed my concern since he was 100% it didn’t have it. I had to ask another person that was working there to help me to let Daniel know that they were heated seats. He did not even apologize for his lack of knowledge. If you work for toyota and the concern is that the seats feel hot, the rep should know the features of the car and not ignore the client. When i made my second appointment I asked for a different representative and I was assigned to Rich but when I arrived I was greeted by Daniel saying “oh you again!” Greeting a customer this way does not seem appropriate. After dropping my car overnight the next day, Friday, Daniel called and advised me the tech did not find anything, to come in Saturday anytime between 7-5 to go on a drive with the Toyota tech to figure out the unexplained hot seat. I arrived first thing Saturday morning and was told 1. Daniel was off, 2. The technician had instructed no need for a drive with client. I do not live 5 minutes from the dealership. I wasted time and gas money to come out with no resolution or my car. Had to wait until Tuesday to get my car back and no outcome. Overall my experience was terrible.
Alex did a great job getting my vehicle repaired. The only thing I had a problem was watching the valet driving my vehicle fast in the garage area, this was a warranty issue and the vehicle was dirty. Maybe take it thru the drive thru and run a vacuum to clean it after the repairs. Plus I had almost a full tank of gas when I dropped it off and it is at three quarter tank.
Alex did a great job keeping me informed of the repair timeline and the work that needed to be done. Thank you Alex!!! ????
Gracen was polite.. service was fast as he said it would… thank you
Rick was great, as always!
Amazing work nothing beats Toyota service and Alexander R
The brake light come out and the ABS light come out. The dealer didn’t say anything to me
I would have appreciated being informed in person about the additional recommendations instead of just a text to which I could not ask questions. The advisor waited for me to go to his desk & it was assumed I was declining the items. I do much better with face to face communication with an explanation regarding any additional suggestions.
Nicole was pleasant and professional.
Excellent service from Joe.
Joe Knispel is a true professional.
Wesley Chapel Toyota is Amazing……17 Years & Counting….. Rick Davis Always Works So Well With Me keeping Me Informed On My 1995 MR2……The Only Place I Will Ever Take My MR2 & Rick Davis Gets 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ -Thanks, Vicki F
My microphone to the phone through the radio wasn’t fixed
I was not told that the fuel tank had to be below one fourth full
Now I have to make arrangements for my wife to be taken care of
I love the dealership and Jack my favorite salesman
Maybe next time we can get it all fixed
Thankyou Rick Davis is the best advisor. Very thorough and customer oriented
I asked Mason to wash my car and he’s didn’t. Plus he’s ignored the voice of the other person and only answer to my sister. The 5,000 miles maintenance schedule is at no cost and I told him to wash my car but he ignored my request.
As a long time TOWC client, I continue to service out Lexus vehicles with your svc dept because of the trusted advisor we have in Rick Davis. There is always a fine line in maintaining a vehicle up to spec’s as it gets older v buying a new Lexus or other brand, but Rick and the team give us confidence in our decision making.
It took 2.5 hours to perform an oil change, even though I had a scheduled appointment.
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