I picked it up on Friday which it was told to me that it was ready. And come to find out later that day after I was back home that the recall was not fixed. And on top of that a hose was not put back together which was causing it to miss fire. Lucky I know a little about engines and I diagnosed the problem and was able to fix. I don't blame my service adviser I blame the mechanic. Just a bad experience.
Thanks,
Anthony Fernandez
Rick is very nice and always communicates with me very well. I have no issues at all with him. I just don’t like that fact that every single time I come to that dealership it’s always a super long wait and it seems very unorganized. Today specifically I waited 3 hours for just an oil change. That’s absolutely ridiculous. Rick gave me the option to uber me home but I don’t live very close so I felt like it was pointless to ride all the way home and then come back. It wouldn’t be such a big deal if it was a one off thing but literally every single time I’ve been there they say it’s gonna be a long wait we’re very busy today.
Scott king was very courteous and very helpful
Rick has always been great to deal with. Honest, transparent and looking out to ensure my truck stays in top shape. I’m going for 200k miles!!
I don’t like be taking advantage of, I’ll pay your bill but you will never see me again.I’ve bought one car there and two at Lexus . All I needed was a battery and you took advantage! Wish I had a better experience.
Carl H
I brought my frist car from there and Rick Davis was my adviser. He is very professional and helpful Rick is someone I trust been with him since 2006 Rick has not changed because of him I brought a new 2024 rav4. I am a l loyal. Customer. Because I trust him I have been bringing my hyundau there to. Great person.
Mason was fantastic. He communicated with me through out the day and keep me updated on my vehicle progress. Thank you so much.
Larry Walker is awesome and has great customer service. Larry honored my coupon and apologized for me coming back just to get another service done. Larry will definitely be my new service manager for all my RAV 4 needs. Thanks Larry
She was very professional and was very quick to answer all my questions and concerns
Nyah provided great and attentive service today. Thank you!
Tires were to expensive But I will definitely be back for my alignment
We got great customer service and we’re out around 45 minutes.
Alex was awesome! He is always professional, knowledgeable, and friendly.
Donald is and will always be the best man for the job. He always takes good care of my car. He is very professional, attentive, honest
and caring.
They didn’t do an oil change or check my headlights and I couldn’t see driving home
Damien was beyond excellent very informative with his information. He explained things to me more than I could’ve asked for. It was definitely a wonderful experience and Damien is responsible .
Joseph was great along with the welcoming staff has unique mame I believe it was Dicel.
My recommendation would be to advise technician Yoeseph, that’s the video could not be heard with all the background noise.
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