As always, Rodney is amazing. He is the pinnacle of service, professionalism, and knowledge.
The tire and rim warranty was not useful to cover for the scratched rim. The wearing off bumper paint was noted as misuse by the car owner and Toyota morgantown did not agree to raise it with a concern note to Toyota International. I escalated the matter.
5 stars across the board. Great experience
I was told it was still under the service warranty when I arrived but I also told them the wrong year of the car. Would like to have that confirmed next time. Otherwise great service. Thank you
Polite and professional. A couple of unexpected problems with my truck, but they were taken care of quickly.
Very happy with service and it was in timely manner.
Took car to shop twice. First time, oil change was not completed, nor what was requested online/on the key drop form. TPMS warning kept coming up. Tires were only topped with air, system was not reset. Second time, oil change was completed, but again TPMS issue was not resolved. The warning came back on driving home from the shop. Paper indicates it was once again, only topped off with air and the sensor was not reset as requested.
Superior experience with best service group in the area. That’s why I keep buying so many vehicles there.
I was pleased with the service. Well organized and prompt friendly service.
7:30 appt. Never got a call so called to follow-up at 10am. Truck was not in shop yet. Was told people brought cars in that were "waiting" so we got them in first. Then asked when would you like to pick it up? Why have appointments if anyone waiting can get in in front of you. The appt. Is for the truck. I was the first person there this morning and didn't get truck back until after 12:00. Air pressure was wrong as well. Terrible experience.
Thoroughly satisfied with service. But exorbitantly expensive
Rodney always gives us good service and lets us know our options. Thanks.
Very impressed and appreciative for getting same day service appointment and the job was completed in a short amount of time.
Please check before hand what service you will be doing so you have the parts on hand. Not all customers live close.And we have to take time off work to come in. Thank you
Combative attitude and smart **** body language.
He was nice and explained everything to us
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