My appointment was at 8:45 a.m. My car was still sitting in the exact same spot at 9:55. I feel that my time should have been more valuable to you
Very satisfied with service
I have already sent multiple emails to the service manager detailing my experience.
Rodney is great to work with!
Thanks for all your help Blaine
Excellent service, thank you
Thank you for your prompt and excellent service.
Very easy to deal with and kept me informed throughout my visit.
You provided outstanding service!
Rodney was on top of things as usual what an outstanding service advisor
Bear was the best salesman we have ever dealt with!!!!! Give that man a raise
I was treated with respect and greeted with friendliness. I appreciate that very much. The young man who explained what was done to my car was very helpful and respectful. Older people often are talked down to, but that didn’t happen here. Even when I paid, I was told in advance that there was an extra charge on using a credit card and that a debit card would save me some money!!! Letting me know upfront the cost of something and then giving me options for ways to minimize cost was appreciated to someone like me who’s retired and on a fixed income. Good service all around.
Trans fluid flush, oil change, diagnostics and Tire rotation your tech broke two lug nuts off same wheel- shop did not offer to help me resolve the issue in any form. Instead I was sent on my way to find someone else to HELP ME resolve a PROBLEM your garage caused ME! Ordered new lug nuts ($50 ) Gwynn Tire in Fairmont WV removed broken lug nuts and replaced wheel studs, rotated tires on 5/22/2025. ($138.00). I am extremely disappointed and will find another Toyota dealership for all my future services additionally I plan on writing a truthful review on website and social media.
Blaine went above and beyond to assure that I and my vehicle were well taken care of.
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