Eric (the customer service rep) was great, but I made the appointment to bring my car in for two recalls, an oil change, and tire rotation about 4 weeks ago.
When I picked up the car, I found that someone had left an empty can in the wheel well on the front passenger side and was told the part for one of the recalls needed to be ordered and I would have to bring the car back in for another appointment for which I would need to wait for or leave my car for at least 2 hours.
This is a huge inconvenience, and both this and the can left on the floor of my car seem really unprofessional. Pretty disappointing.
Why did an oil change on 6/19 cost $63.33 and the same oil change on 9/18 cost $93.84? That’s 30% in 3 months. Explain please.
When should an oil change be done?
Reaching anyone in the service department by phone was impossible. It isn't the first time I've just been on hold for 15+ minutes waiting to schedule our talk to someone in the service department. This time we were on hold for 52 minutes. I filled out a text on the website and someone called us within 12 minutes of receiving that- we were still on hold when they called.
Always get goood service there. Blaine was super.
Wonderful service really appreciate it.
Friendly , explains clearly
Thank you
The staff were friendly and worked fast.
I especially enjoyed Blaine’s friendliness and his “decorated” work area. Go, Totoro!
Getting charge 3% for using a credit card only went into place after new ownership.
No extra comment at this time.
Rodney was great to deal with ! You will always get my business
Very attentive and helpful. Rodney was able to squeeze me in and made sure that I was taken care of.
Excellent Customer Service
Rodney was extremely courteous and very helpful. Rodney is one of the reasons I come back for service due to his professionalism and kind demeanor.
Rodney always treats me like family, great at what he does
Polite and professional. No issues.
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