Like the way they show the perimeters around and underneathe your car and let you know what they did and what they found!
Shanelle was very nice and polite. Service took much longer than expected but that was no her fault. Service was completed with no issues
This was my first time at this service department. When asking about why the app didn't specify what service I need (I thought I needed an oil change due to the symbol) I was told, "I am explaining what you need and the timeline." I had just come from doctors appointment and admittedly was disheveled. But there was lacking customer service and compassion.
It should not take 2 hours for an oil change. I was specifically told it would be less than an hour. I was late picking up my child. I hate to have them go get my car. My sticker wasn't changed, my car maintenance light wasn't reset and my tires were not filled with air. No one seemed to know what was happening with my car.
He’s the best! Thank you!
Shanelle was great. I had some issues with my vehicle registration which meant a state inspection could not be performed. The remainder of my required services were completed. I returned after resolving my registration issue. Shanelle snd Jeff Murray were very accommodating and had my state inspection completed in a short time even though the service department was very busy. I have dealt with University Motors for many years and thus type of service is one of the biggest reasons I will continue to do so.
Shanelle was great to work with! She was very knowledgeable and explained everything that needed to be and was going to be done during my appointment. It is always a great experience when dealing with a nice and positive person! Thank you!
Very helpful and responsive, great work
Very friendly and knowledgeable
Excellent customer service
Rodney went above with my situation. When I left there I felt like I was family. So glad I just stopped in with my dilemma.
Shanelle was great, as was the service I received. The waiting room was very nice. Thank you!
Shanelle was a pleasure to work with!
I requested oild change, free multipoint inspection and tire rotation but got 2 inspections, oil change and no tire rotation.
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