I did not feel comfortable or trust the Service Representative.
Mr . Mitch Im was very thorough, approachable,efficient and kind . He’s really a gem and asset of your company. Thank you and Happy New Year !
Service was done in a hurry and my battery died the next morning. You would think that battery check would be part of a $1,000+ service.. that was a big disappointment..
It was a pleasure to work with Mark, his kindness and professionalism relieved anxiety for future car troubles as the choice to come into the dealership for services won’t be an anxious one anymore.
It would have been nice if you to wash and vacuum the vehicle out while it was with you. Brian
Jorge consistently delivers great service!
Good service to my vehicle
Thank you
Had an appointment for 11am, got there at 10:40, had to wait until 12pm to get my loaner car. Too long. There is a reason we dont wait there. We need a loaner due to work or other staff. Please make sure we get out on time
Alex was great! He went far and beyond to explain every step of the process to get our Lexus back to 100% and we are grateful.
Our experience with Alex and Lexus of Glendale was the best!
Keep up the great work and we will keep coming back.
Thank you,
John and Theresa Nolan
Excellent service and a premium car. Would buy from Lexus of Glendale again
Tony was very helpful! He delivered the vehicle back to me before the estimated time and kept me updated on the progress which I really appreciated as that is not always been the experience with other associates at the dealership. Also thank you to Chris Garebedian for his support!
Thank you guys for the great service
Mitchell was satisfactory. However the team that processes the loaner cars and payments could benefit from some customer service training. They were less than friendly, a bit cold and very curt. I am in a service industry and those two employees would not last long in my company
Danny always goes above & beyond in taking care of service that I am used to and appreciate that from a brand like Lexus…
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