Thank You Jorge Navarro
You did a Great Job ????????
Jorge was very friendly, and prompt. He was very clear on what needed to happen and was able to get me to and from the dealership quickly.
Everything was great, Mark was very helpful and professional.
He went above and beyond. I’m super appreciative for his help!
Excellent service thank you
Very easy, and my advisor guy was super friendly and professional. I don't remember his name. Oh, there it is: Hugo. Yes, him!
Danny is awesome. Always so helpful!!
Sergio is excellent very friendly and helpful
Thank you very much for the quality service, the precise work of the team and Argenis Escobar. I am very pleased with the result and the warm welcome!
Thank you for excellent service. I was accommodated even without appointment.
The process took more time than I expected -- five days -- because the tire I needed wasn't in stock, and then when ordered, was not delivered on the Monday -- but there was almost no inconvenience for me since Lexus Glendale provided me a loaner and allowed me to drive it out of town to Bakersfield.
However, this is where my dissatisfaction comes in: you required my insurance to cover your car for five days.
I am writing to express my dissatisfaction with the service I recently received. The condition of the loaner vehicle provided was subpar, and the technician assigned to assist me appeared more focused on encouraging me to complete a survey than on delivering quality service.
Additionally, I had requested assistance in locating an item I believed was left in my vehicle. Unfortunately, it was not found during my visit. I later received a call from the technician offering for me to return so they could attempt the search again. From my perspective, it seemed that insufficient effort was made initially, and I was being asked to take additional time out of my busy schedule for something that should have been handled during the first visit.
For future appointments, I respectfully request that this technician not be assigned to assist me.
Thank you for your attention to this matter.
Tony devoted a lot of time and effort to the problem on my car. He kept me informed all the time I had to use a loaner vehicle. He found the problem, but unfortunately it could not be satisfactorily resolved without replacing an entire “system” on the car. A final decision is still pending with me. Overall I was very pleased with the way I was treated.
Tony Chavez was a GREAT KNOWLEDGEABLE service adviser, and I just wish a lot of other dealerships had people like him to help service the public!
thank you .
Good to take care my car
I’m happy with you guys service
Appreciate you guys . thank you.
Would have been nice to see the inside of car dusted or at least the dashboard area.
Jorge has always been such a great service advisor.
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