My windshield ceramic tint was ripped and damaged while being serviced but I wasn’t informed when I came to pick up my car. I find it odd that they didn’t inform me about the damage that was caused.
Argenis is a super customer service representative. He is very nice & knowledgeable guy . Thanks very much !
Thanks, everyone was excellent from start to finish.
Danny’s service and attention were great. He’s knowledgeable and courteous
Super happy with the customer service from Chris and Alexander
Thank you so much!
I appreciate the customer service I receive everytime I go for maintenance. Thank you for taking care of my car needs!
He was professional, caring and had excellent customer service.
Hugo was my service advisor. From the very beginning, he seemed very disinterested. Did not make eye contact. Did not smile. It seemed like he wanted to be somewhere else. He answered the questions and had good knowledge, but I thought it seemed more like a Nissan dealership and not Lexus. Something has changed over there. I’ve been taking my car there for years but something has happened there in the last six months. The feel is totally different and not better. Everyone seems depressed or uninterested in what they’re doing. Something’s going on over there I think you should look into it. I think I’m going to go to the Lexus in Van Nuys next time and give them a try. Until you guys figure it out. Also, heads up. Check the coffee machine. The decaf coffee came out as hot water. Make sure somebody maintains the coffee machines.
After we notified the car is ready, my husband had to wait 2 hours just to pick up the car. How ridiculous is this?
1 day to fix my car amazing
I always have a good experience with my service.
Alex was honest, helpful, thorough, and went above and beyond to help out. I truly felt like he was so caring and will be back for all my future appointments
Car was taken care of in a timely fashion.
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