Hi, i appreciate the service you did for my car, & I had an Excellent experience with the gentleman who did our paperwork. Thank you.
I had an excellent experience working with Sean Phadrarasaddawong! He was professional, knowledgeable, and truly went above and beyond to ensure everything was handled smoothly. It’s rare to receive this level of care and attention—Sean made the entire process seamless. I’ll gladly complete the survey and share my positive feedback. Thank you again for such outstanding service!
Thank you for your service today. It was quick.
He’s super friendly and professional
Erik was super helpful . He gave us very detailed and useful information that we never received before . He showed both professionalism and compassion for our situation . I truly felt he cared for us as clients. You have gained a loyal client because of him. He represents the best of your company.
Professional and great service
Tony was great and we were highly satisfied with the service.
Very satisfied I was very happy with his service
The service outcome was great, the software glitch was finally resolved. I was only slightly disappointed that the day had come and gone and I didn’t receive an update about my car and pick up time status, until the next morning. In this past visits, I was always informed about what time my vehicle would be ready or if it would be kept overnight. Otherwise the service was good.
Jorge is great. I choose to see him on my visits. Very helpful communicates well and makes sure I’m taken care of
Great service and accommodations
This is my first time at this Lexus as I normally go the one in Valencia. I would drive 30 miles for this level of service. Simply excellent.
Chris did a phenomenal job. The front desk clerk was not that cooperative up on my arrival and kept asking for a receipt. He couldn’t find or didn’t know how to look into system and see I bought the battery just a year and half ago and now its not working which was frustrating for me. But finally when the manager came out to front desk he was able to retrieve the information in the system and helped me out. however Chris, the manager of service department was awesome and very helpful. He looked at the situation and when he saw the battery is still in the warranty period time he talked to advisor and showed them why The exchange was warranted he helped resolving my problem immediately with no further issues Thank you Chris
Dear Lexus Manager —
Kind listening, genuine interest & understanding are imperative but rare these days. Thank you for providing it on behalf of LEXUS. Christopher holds values of respect attention — carrying through with what is expected. The last young man I had as a service advisor in March, promised to call within 10 days when the update GPS part came in. He never called.
4 1/2 months later I called, and this job finally got done. Thank you.
Thank you very much for your job. My car looks like a brand new
Always an easy process and amazing customer service
Not explaining vehicle detail warrant. Not satisfied service been charged too high
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