Randy was extremely professional and helpful. The employee working the cashier counter was as well. Great service as always.
Great service!!
100% gooooooood
I love lexus
Wonderful service. Every time I visit, it’s even better. Thank you for such a great service.
I will like to say that my experience with Mr Sean was completely a success. He took the initiative to fully educate on the behalf of how the service would benefit me service wise and financially. He was very professional throughout the entire event which I’ll like to highlight. I would definitely recommend him to family and friends. Primarily, job well done.
As always, your service department is friendly, welcoming, and consistently reliable. Mark, who assisted me during my visit, was especially helpful and professional. I’ve never had an issue that wasn’t resolved, and I truly appreciate the dependable service every time I come in.
Juana
Checkin was busy and after 15 minutes, I got out of the car I was met by a service person and I said I had requested Danny.
From that point on, everything was handled well and my car was ready right at the appointed time.
Thank you.
Randy was exceptional to work with! He converted a stressful situation to an easy interaction that allowed us to feel valued, and respected. Randy is truly an asset to Lexus Glendale.
The prices were inflated and repairs offered were arbitrary and not necessary.
My experience with the service department at Lexus of Glendale was extremely disappointing.
I had a scheduled appointment at 10:00 AM and arrived 15 minutes early. I was initially told my vehicle would be ready in less than two hours. After waiting 2½ hours, my service advisor, Taha Aoukal, informed me that my vehicle needed an additional service and assured me it would take less than one more hour.
Instead, I ended up waiting 4½ hours before my vehicle was finally ready.
The biggest issue wasn’t just the delay—it was the repeated inaccurate time estimates and the lack of communication. I chose to stay at the dealership because I trusted the time I was given. As a result, I spent 4½ hours sitting there and even skipped lunch, expecting my car to be finished when promised.
This is a Lexus dealership, and I expected professionalism, honesty, and respect for my time. Instead, I experienced poor communication and broken promises. If the service was going to take this long, I should have been told upfront so I could have planned my day accordingly.
I expect much better customer service from a luxury brand. Unfortunately, based on this experience, I cannot recommend the service department at Lexus of Glendale.
Diego did an excellent job! He was very helpful, respectful, and demonstrated a high level of professionalism. Thank you very much, Diego!
Danny is the reason I come to this location. He’s amazing!
Came in for four wheel alignment with new tires.
Left with one alignment value still in RED and over inflated tires.
Other than that, good.
Randy was professional, courteous, and knowledgeable. It can be a little stressful when the engine light comes on He put me at ease and frequently updated me on the evaluation, what was found and an estimate of when it wouGreat bedside or should I say car side manners.
Everything went smoothly and Randy was great!!!
My service rep was friendly and professional.
Even though there was a little mistake in regards to being sent a Lyft ride with my car not even being ready as well as the damage on the tint. Overall, I am very satisfied with how Chris, Mark, and Sean took care of me. Thank you for the superb customer service!
My car did not have scratches on the back & my car out of the dealer came out with scratches.
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