I was not satisfied with the outcome of my recent service visit. Vehicles today are complex and require technicians who can think critically beyond what the diagnostic scanner indicates. In my case, there was a clear issue that developed after a battery installation, yet it was not properly considered as a possible cause. I expected more thorough problem-solving and accountability from the Lexus service team.
I am very happy to be able to fill out this survey and comment on Danny Mata. I have been a Lexus customer for years, and have purchased and referred others to Lexus, who have in turn purchased vehicles. I want to say that many of the service representatives have been extremely nice, but I have to honestly say not all were forthright as to what they recommended, as I have on occasion found out that some of what was said was not accurate. At one time, I was going to pursue service elsewhere. Danny Mata brought it all back to me in a positive way. He has always been genuinely caring about our needs and service and has always been straightforward and honest. He is one of the reasons I decided to stay and receive service at your local dealership. I think he should be commended as he is an excellent representative for your company. And because of him, at least for me, persuaded me to remain a Lexus customer. Please give extend my thank you to Danny as I believe everyone should operate with he care and commitment that he has for his customers.
Great job as always????????????
He was awesome with his service.
Thank you.
I really think you guys charge too much. I requested lower prices to match rates commensurate with other options based on quoted I had gotten from others in the area. Although minor discounts were provided, they were nowhere near enough to get my return business. Thank you
Thank you for very good service
Service was Good. Sean and Chris always is a Good help.
It was average service, not completely satisfied. Windshield chip that was repaired thru insurance ( tires and wheels) still visible. I wasn’t explained what would happen with it when I asked initially. They can’t find why the display area makes static/crackling sound while driving sometimes. Test drove with the tech for 10 min, but it did not happen then. This was my third complaint about it.
Not a good car and service
Argenis was knowledgeable, courteous, and helpful. I appreciated that he took time to help me understand the work that my vehicle needed. His professionalism and service add value to the Lexus brand.
All the staff were very kindly and professional work processing and proceeded quickly. Very happy with work done.
He was very kind and explained everything clearly and thoroughly.
He did his job professionally!
While the service advisor was friendly, it took way too long for me to have my scheduled, regular maintenance completed. My appointment was for 7:15am, and most of spaces in the maintenance garage were empty at that time. Despite that, it took nearly 3 hours for my 15,000 maintenance inspection to be completed, and over another hour for my suggested alignment to be completed.
When the appointment was made, I said that I would wait for my car and I said it again to the service advisor after I arrived. The mechanics seemed to have no sense of urgency in servicing my car, hence I had to wait for over 4 hours for a scheduled appointment that should’ve taken no longer than 1 1/2 hours, especially because I arrived early and before the later rush occurred.
Erik was helpful and helped me learn some things about my Lexus that I didn’t know. As always, the service was completed within a reasonable time frame and charges were reasonable.
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