1. Had to get a transmission reset on a gx550 with 400 miles/it was performed
2. Asked to get the s flow programmed to be off. Online forums indicated that it was no issue and many dealers could it easy. Someone came and hooked up a laptop and claimed the issue was resolved. It was not
3. Ask to see if traffic jam assist was working as I could not engage. Hugo reported there was no “traffic” to test it
4. After my car was ready had to wait 30 mins
So not satisfied at all. Had been to Keyes and decided to try you all. Probably won’t do that again
As always it was efficient and well explained.
Sean did a great job and your entire team is well trained in customer service.
Sean was very helpful when I had issues with my proof of insurance. He eventually had to call me an uber but that was a great solution. He also finished my service quickly so that I could pick up my child from daycare on time.
The service was great and the representative was very kind and helpful. Thank you so much.
Anderanik and Suzan Ohanessians
Service Advisor Sean was great.
Surgical was very caring and he tried his best to keep give me the best service. Thank you
Great service. Friendly fast and efficient!!
Danny Matta always provides quality service and makes me happy to visit and have maintenance done. He provides high quality client experience and very pleased all the time
Hugo, from sales department was amazing, very professional, kind and very genuine. He deserves a promotion have a grate customer service skills.
All went well except there was an attempt to charge me $160 for scheduled service, even though we have a pre-paid service contract, this contract was known and brought up by the service advisor at drop off.
I never received the survey.
Great guy, quick turnaround with service.
I sent Chris G sevice director an email of my feedback
Thank you for the quick and friendly service.
Second time u had no pan for under the engine.
We’ve always liked Lexus of Glendale and been customers for many years.
Sean was great. He’s friendly, communicative and solutions driven. A+ for Sean.
The price quotes were SOOOO expensive , and the service guy seemed quite inexperienced telling me to pay for check ups before I fix my immediate problems. All along I couldn’t really rryst his advise.
Danny was great. Very honest, knowledgable guy. I took his card. I’ll ask for him during my next service.
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