Argenis was great. Efficient. Great communication. Great experience.. Whole staff was wonderful. Dr. Foran
I waited for over half an hour for my car after I paid and was told it was ready. Other patrons who came after me received their cars, yet I continued to wait. I felt ignored, dismissed and angry. I’ve been coming to Lexus of Glendale for many years and have never experienced such treatment. I am extending disappointed in my post-service experience.
Argenis is great, he’s been a good advisor and looks out for my best interest to the job get done!
Tony! was incredible! Kind, courteous and extremely professional! He did an incredible job of explaining what I have on file and the timing of my next Lexus check up! He truly was a delight and I hope I work with him every time I come back! Bravo to your team for hiring such an incredible man with outstanding guest service knowledge and courtesy
Friendly, reliable and efficient
Danny is very courteous and professional. I am extremely satisfied with the service he provides . Thanks .
I would like to thank Jorge for giving me the time to have my car scheduled at a very short notice, greatly appreciated.
I always have felt confident that you the dealer have serviced my treasured lexus professional and I would good use of the vehicle. Since 1996 I have bought or leased 7 Lexus as I felt they were well made and would be professionally serviced. I’m 93 years old now but will continue to be a Lexus client. The young man that helped me this time was attentive and courteous
Overall, great experience with Lexus service staff. Only small hiccup on the last visit, was intending to be in and out in 10 mins, but took a little longer since keys were misplaced. Any other day, I wouldn't mind, but had to take my daughter to school that day. Unfortunately, she was 20 mins late for an exam ????
Great service and communication
Thanks
It’s always a pleasure coming to get my car serviced, the shop was busy and waited a bit longer than I usually do but is understandable for a Saturday. I was advised by Danny(my advisor) ahead of time for the extended wait time, and appreciate his communication throughout the process. Amazing service, great energy and welcoming environment is why I continue to choose Lexus of Glendale as my only service provider.
Thank you for wonderful service, yet again! Always grateful for the team at Lexus of Glendale. You all are the best!
Great service and appreciate the help!
We brought our vehicle 3 times with the same issue - sizzling noise while driving. The vehicle was returned back to us with comments that the noise could not be replicated on a test drive by a technician. We had to drive the car around Glendale ourselves trying to figure out under what circumstances the noise would come up. We figured it out - when you drive uphill, the noise comes up. Not sure why the technician could not take some extra time and drive around to figure that out himself. We now need to take the car back and prove to the service department that the noise exists.
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