Excellent service and perfect score! Thanks for the top notch experience! Argenis is the best, give him a big raise and promotion!
Excellent service customer service
A great costumer service!
Jorge and all of your staff are extremely helpful!
Sean was wonderful. He was knowledgable, courteous and professional. He explained everything clearly. He was patient and I did not feel rushed.
Mark Mejia provided excellent service! I am so very pleased with the support and communication I received from Mark while my car was being serviced at the GLENDALE LEXUS dealership. Thank you so very much, Mark!
Sandra R Flores
He was wonderful. Will provide the feedback when I receive the survey.
I did reply but here’s what I sent. I felt everyone was so polite and helpful. We purchased 4 or 5 lexus from GofL. I was disappointed with the car wash expecting the windows to not have spots probably due to the sprayer. I also asked-begged to have the inside front window to be cleaned but nope. There you yit!
Terrible customer service was provided. Randy was difficult to get a hold of during working hours. There was a lack of communication regarding which procedures were performed, and which parts I was actually being charged for. For example, multiple gaskets were charged to my account, but Randy did not communicate to me that they would be charged when we verbally went over the parts that needed to be purchased. Additionally, the inspection found that my tire pressure sensors needed to be replaced. This fell through the cracks, as Randy did not follow up on this after I had specifically requested to have them checked out. He must have seen that they were not covered by the warranty and failed to address the issue to me. It was not listed on the recommended parts list either, therefore I did not known that the issue was unaddressed. Also, paperwork was not returned to me regarding the work that was done and charged to my account, as well as what was covered under the warranty (the front desk staff did not return it to me after I lent it to them. This is a packet that had a yellow ticket on it). I paid way too much money to be treated so carelessly. 0/10 for customer service .
Really exceptional service, kudos to Mark. Many thanks!
Sean Wong provided excellent service, satisfying my auto needs and answering all of my questions. He and your technicians provided rapid turnaround on my requests while finding additional critical items that they addressed. Greatly appreciate your company, the quality of your work and I will return again to Glendale Lexus. Your staff and facilities are first rate. Thanks.
I’ve always been proud of the service of Lexus of Glendale, Ca . They have the best customer service. Fast and efficient.
The guys who helped me Serge, was great and so nice and understanding!
Thank you for thorough work and kind, supportive service!
Yo llebe mi auto trabajando i estando hay lo molestaron i no melo an entregado aun casi 15 dias
Muy satisfecha, me atendió muy bien y fue muy amable muchas gracias.todo el personal que me ha atendido las veces que he estado ahí por igual muy atentos.
Eric was extremely helpful!
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