Tony was great! I tell all my friends and family that the service at Glendale of Lexus is the best and they should consider buying a Lexus just for the service alone.
Mr Taha, did a very splendid job … he’s on top of everything… you will be relax and be very comfortable.. and very accommodating.. because of him.. am coming back for services of my car .. thanks!
Check in was a really smoothed process and quick. My car was nicely cleaned inside and outside except the trunk.
Car was returned with issues
Sean was so helpful. And the service was completed quickly which was really helpful.
The Lexus service center is awesome! They are professional and friendly. Thank you for answering all my questions.
Great job. Wife is pleased.
Danny your service guy does not answer his cell phone nor checks messages on the regular phone nor responds to text messages on his cell. He is disregarding, and careless. I had to bring back my car twice in one weeks and believe he neglected my initial complaint. I am leaving him and your dealer ship a terrible review. My calls and questions were repeatedly ignored and on two occasions I had to drive to the dealership just get a hold of Danny. He is the very reason why I will no longer enter nor use your dealership.
Yes happy and satisfied. Thank you so much Jorge! It’s a wonderful service.
diego was great, thorough and handled everything quickly.
He was amazing and I love the professionalism at Lexus of Glendale always my preferred choice for servicing.
Taha provided excellent service. This is our 7th Lexus (we purchase them for our family, usually from Santa Monica), looking forward to working with Glendale Lexus. Thank you.
the service side was good and the only thing that i am not happy that the call device that front desk gave it to me didnt ring while my car was ready about 30 mins and im the only person who was sitting in the lobby and no one cameto me says you car is ready. my car key was sirting ther for 45 mins after i asked what happened to my car.
Randy and Chris did an extremely professional job from taking my car in, providing me with a loaner then following up with me before and as soon as my car was ready and I felt like I was in good hands bringing my car on to Lexus of Glendale.
Danny has helped us twice and both times he gave us Very Good service and we just know the next time we need his help the service will be Very Good also. Thanks Danny
J Smith
My Experience with the GX550 and a Lexus Dealership
Here's an English version of your story, focusing on clarity and flow:
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I recently purchased a pre-owned 2026 GX550, which had previously been a display car at a golf tournament. To get extra peace of mind, I also bought a 6-year unlimited mileage warranty for it.
Upon bringing the car home, I noticed some rodent droppings under the hood. Although it was a bit unsettling, I cleaned them up and didn't see any other immediate issues, so I decided to drive it. After getting a full wrap for the car, about two months later, I discovered that the windshield washer fluid wasn't working. I tried refilling the washer fluid and troubleshooting, but it seemed like the nozzle was clogged, only dispensing a tiny amount of fluid.
I took the car to the dealership, and unfortunately, the service staff was very unhelpful. A service representative informed me in an unfriendly tone that wrapping a car can cause such damage, and if it was due to the wrap, the warranty would not cover it. I pointed out that this particular part seemed unrelated to the wrap. However, the representative insisted, claiming they couldn't see a hose and that it was likely dislodged during the wrapping process. In an irritable manner, they told me I would have to pay for the hose replacement, plus labor costs.
Reluctantly, I agreed and asked them to check and contact me. Later, the dealership service representative called back, stating that the hose was indeed damaged, but this time they attributed it to a rodent chewing through it. Hearing this, I recalled the initial rodent droppings in the engine bay. I repeatedly tried to contact the same service representative to discuss this, leaving voicemails and sending texts, but received no response all day.
The next morning, I called the salesperson who sold me the car. I explained the entire situation, suggesting that the rodents might have gotten into the engine at the golf course and chewed through the hose. The salesperson understood and promised to look into it and get back to me.
After that, a service representative contacted me again, saying the car was ready for pick-up but that I would need to pay $650 for the repair. The parts cost was around $200, with labor making up the rest. When I went to pick up the car, I spoke with both the salesperson who sold me the car and the service representative. The salesperson seemed willing to help, acknowledging the situation with the part. However, the service representative remained insistent that the charges had already been processed and repeated the same information about needing payment. Eventually, they offered a $150 discount but still expected me to pay the remaining amount.
While I understand that repairs can incur costs, I found the entire experience and the staff's attitude unacceptable. I've purchased vehicles from various dealerships, including Mercedes-Benz and BMW in Glendale, but I've never encountered such unfriendly service at a Lexus dealership.
I felt compelled to voice this complaint because I believe the management of the Glendale Lexus dealership needs to be aware of these issues. Salespeople and service staff are the face of the company, and their unprofessional and unwelcoming behavior leaves a lasting negative impression. Frankly, I have no desire to return to that dealership.
I absolutely love my new GX550, but I will not buy another car from the Glendale dealership due to the service department's poor customer care. Although I was satisfied with the salesperson, the service experience was terrible. It felt as though customers had to be wary of the service staff. I hope Lexus dealership management will seriously consider this feedback and improve their operations.
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I've tried to maintain the narrative and capture all the key points you mentioned. Let me know if you'd like any adjustments or further refinement!
Sergio was great. Personal, efficient, great customer service.
He brings an Excellent service!
Great service. Thank you.
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