Despite being one of the newer members of the service consultants team, Danny does a superb job for me. He patiently explains everything I have questions on, and always delivers on his promises. He is organized and knowledgeable, and he has a great sense of what good customer service should be. His enthusiasm for his work is refreshing! It is a pleasure working with Danny, and I would recommend him to anyone needing service for their Lexus.
It was very happy with fast service and kindness.
I was so surprised to see the car so clean and the gas tank full. Thank you!
Excellent communications!
Chris was helpful, kind and professional.
However the "Quality Vehicle Inspection" report I was given (with one exception- brakes front and back and tire) contradicted the multiple service recommendations. If I did not read the report it would have cost me thousands of dollars. I was easily able to find affordable services elsewhere, and when looking more closely at the report realized that most of those services are not actually needed and were also not indicated in the inspection. For example he said my battery failed- yet the Quality Vehicle Inspection said the battery was checked and okay, and did not fail. So either you have to get your recommendations to line up with the inspection data, or something is off in your service department. I want to be able to trust the communication received when I bring in my car for service, especially and at the highest standard, from a dealership. The paperwork should correspond 100% to the recommendations made, urgency and so forth.
Again, Chris was lovely to work with- but I was left with doubts about your dealership's service department on the basis of these reports and quotes sent to me.
Sean is a terrific representative of Lexus as a whole. He's helped me several times keep my LC in great working order, and it's always a joy coming in!
Jorge was good, attentive, and listened to my issues or requests with the vehicle.
Very satisfied thank you very much
As always Lexus of Glendale they are the best starting from the service department manager to all maintenance department team ???? good job and God bless
Tony was great per usual!
Randy was an excellent communicator and service representative.
I truly appreciated his professionalism and attentiveness to detail.
Tony is always a reliable, friendly and professional adviser and makes the experience at Lexus Glendale even better!
Hi - it seems the new key fob is missing the piece at the bottom that would allow it to be attached to a key chain. Nonetheless, it will work as a spare to u lock the car so I am glad to have it for emergencies.
Job are not completely done and check by adviser before release to customer,unsatisfactory
Service was great. Waiting for loner took longer than usual.
Service was great and staff was so nice.
Jorge is great ,,,once I arrive he helps me out and great with communication
Sean is always wonderful & very welcoming when I come in- he has provided great customer service & always will explain what needs to be done for me to keep great care with my car.
Social