Yes, Randy was very helpful, fast and efficient.
My only unfavorable feedback is the wait to pick up my car-
Very professional staff appreciate
I was very satisfied by Danny, my service consultant. However, I dropped the car off 9:15 in the morning and it wasn't ready till 5:35. It was a routine 5000 mile service and a reload of software for camera recall. My disappointment was the car was not cleaned. Floor mats were vacuum ed but the dash board & screen were not cleaned. I thought this was part of the service.
Excellent service. Very professional.
The service itself was fine, but you make too many reminder calls. I got a text, an email, and a phone call within 5 minutes of scheduling my service online. It's overkill and annoying.
Randy was great - friendly, helpful, professional.
My car was not washed and if it was then they did a horrible job. Very disappointing.
It seems that the Service advisors and Manager just pass the issues back to the customer to do the leg work to get a problem resolved and I was told to contact the ****-****-xxxx Customer Service number to voice my concerns about poor material/workmanship on the interior of my Lexus. Shortly after I had purchased my vehicle - I brought my issues to the attention of the Service Manager and I was told that Lexus wouldn't fix my concerns unless it looked worse and to come back several months later. I was contacted by a case manager at the Customer service number that informed me that the dealership should have reached out to the Tech Team and if that didn't fix/resolve the issue then they should have reached out to the Field Technical Specialist. When the total sales price of a vehicle is close to $60,000 one would expect better quality in a vehicle. This is my first Lexus and my last Lexus that I will be purchasing.
I’ve had bad experiences with customer service at dealerships but i an haoly to say that Erik has been a pleasant surprise. He is extremely professional, knowledgeable, and patient with me.
I am for once, so happy with my dealership service. Thank you Erik!
Exceptional service great communication very thorough and polite was definitely satisfied with how they took care of me
Danny was exceptional at handling a previously in resolved issue that I didn’t have time to deal with and organizing things so i could have the car serviced and also the part could be ordered and I not have to make trip back. He understood I had been misled before and not able to make it to pick up my special needs kids because of a cavalier hope it would be resolved before. He was aware of this this time and updated me to make all necessary updates for software, a part, and even gas up the car for me to not have to come back. Lexus top tier service.
Excellent! Thanks to all!
Randy , was polite, He explained to me everything what they are going to do for my car. I was expecting that I will pick up that day but anyway I was able to pick up the car at 10am.No worries. This I just my opinion that u charged so much.
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