Jorge is the only person I work with in service! After some negative experiences in sales, Jorge is the reason why I continue to comeback to Glendale Lexus each time. Always takes good care of me and my vehicle as well as answers any questions I have. He’s super knowledgeable about my RC and I trust his experience. Thanks Jorge!
Appreciate the communication and the smooth process! The only critique I have is that the new tires I got were dirty / had some sort of residue on them.
My front right tire was replaced, the oil.was added and the car was washed within 3 hours. All is well so far. Thank you.
Argenis was very prompt and astute. He made sure I was there for the correct services, explained me the expected time line as well as options for courtesy vehicle in the meantime. He even took into consideration that I had a baby in the car and made accommodations to make things easier for me and my baby. He’s knowledgeable and caring - the best combination I can ask for in an associate.
The service was great but the car was delivered unwashed. The reps tried to make it right but that misstep caused delays with my job.
Sean is great! Hes always very helpful and has a great attitude. makez the experience personal & not a hassle. he has great communication. 10/10
Very pleased with the service, a bit disappointed that the battery only lasted 1.5 years and cost me a day.
Randy was extremely helpful and answered all my questions about my car. I was happy with my experience and will continuing come back for maintenance
Sean offered great customer service!
Sean was extremely helpful during the nightmare of dealing with my insurance provider. I can't thank him enough.
Jorge Navarro is an outstanding service consultant. He is efficient, professional, and assertive in meeting customer needs. He has also stepped in to assist when he wasn't my assigned service consultant-- that is testimony to his dedication to customer service and satisfaction. Thank you, Jorge. You're the best!
Erik is an exceptional Service Advisor. He is extremely conscientious, responsible, and takes his job very seriously. It is rare to find someone so dedicated to ensuring everything is done right. He is a true asset to the team and definitely deserves to be recognized for his hard work.
Tony is always welcoming, efficient and professional and it is always a pleasure to have services done at Lexus of Glendale. And kudos to Bree as well for her efficiency and help
Tony was outstanding with his customer service skills, and I wish you had more guys like him working for you.
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